The Glove Box!?! I assume that appears with the invoice?
You probably already have one (in "My Tesla") - with your "Order confirmation" in it. Maybe you don't see that at all if the car is a Lease?
I don't have a final invoice yet, does that matter?
Personally I wouldn't pay anything until Final Invoice - they have cocked up my final invoice on pretty much every car I've bought from Tesla ...
I tried to click the continue button on the payments section of my order in Safari and it brought up a blank screen, rather concerning if I'm honest
Did you try a refresh? I get a lot of "failed pages" on Tesla site (which I don't get on other sites). Sometimes I think it is at the time that there was an update to my account - which of course coincides with when I myself am trying to access it! For me when I have had a 404 or whatever a refresh has sorted it out. I think its just all part of the syndrome of rapid-growth and infrastructure / back-office-systems not caught up yet
I think the whole process could do with some consistency
Indeed. The final invoice says "
Enter the invoice number when executing the [payment]
transaction: RN12345"
The
invoice number is, hardly surprisingly, shown at the top of the invoice ... and it is most definitely NOT the Reservation Number which is what is required on the payment. This must, surely?, just be a bit of wibble-text on the invoice template and could easily be changed without programming / QA testing / rollout ....
Just looked at my first invoice, from 2015 ... that has "
Please reference your Confirmation Number when setting up your wire transfer" ... and at the top, along with invoice number, is "
Confirmation Number RN123456" ... why the heck can't they call it a Reservation Number? Or change the prefix from RN to CN ... <sigh>
I'm a database programmer. We routinely sort these things out in our APPs and we only employ a couple of bods ... how hard can it be?
For anyone else, don't make a payment until you get a txt or a confirmed VIN
I would suggest that you don't make payment until you have Final Invoice.
Is showing them their system on the day sufficient
I wouldn't do that. The handover crew are trying to do several-a-minute (unless you are collecting from the Back-of-Beyond branch). If it doesn't work you'll be stuffed ...
Either your account will show "paid", in which case you will be fine
Or contact DeliveryGB and make sure that they have approved your "proof of payment" - in which case the handover crew will just be seeing "OK" on your account, and you won't have any need to prove payment. (Take it with you though ...)
I am not sure how our bank can get a proof of payment to the Tesla team
IME of all the contact that I have attempted with Tesla, most of which was anywhere from "Disappointing" to "I've made this up just for you", the DeliveryGB team were in a different league. I suspect that is because their job is to convert every car into Cash before end-of-quarter. In my case they sorted out a significant number of cockups in documentation and invoice (including making some more ... but once pointed out to them they were sorted out promptly ... everything was down-to-the-wire by then)
They were happy with a screen shot of the bank details. Actually they were NOT happy with that, and required that it include the Bank Letter Head (so to speak) so I found a different screen, that had that on, made sure that was included in my screen-shot and THEN they were happy
But if you pay, and put the RN number in the reference, then (supposedly) your payment will match to your account within a couple of hours (in my case: I did put the RN reference on the payment, but it didn't match my account until a couple of days after I had the car)
Bottom line: They want to convert car-to-cash, so someone in DevlieryGB is empowered to take the risk that you photoshopped the "proof". Clearly the courts are going to be on their side if you didn't actually pay - so I guess they just want to reduce that risk down to "almost zero"
But they do ask for proof of payment to be sent.
I think that is tosh. If you have Status=PAID then DeliveryGB can't possible WANT that, let alone need it. But if you do NOT have Status=PAID, and you are collecting "tomorrow", then .. yeah ... get DeliveryGB to approve your "proof of payment"
I simply phoned my bank ahead of time to explain what I was up to,(they had advanced a contribution towards the car's cost) and paid the dealer with my debit card...job done
I did that (donkey's years ago - 2006 I think). Rocked up at 5PM on a wet, miserable, December Friday. Said to handover lass "Can I do payment just in case any problem". My debit card was declined. Phoned bank branch, explained I had transferred funds to my current account, "
Yes Sir, you do indeed have funds, but your purchase is slightly over the credit limit that is set for the Debit Card" Doh! "
I've increased the limit for you, and made a note to put it back again tomorrow, I'll wait here until you call me back to let me know payment has worked". Bless!
Handover lass was astonished! Important bit to mention is that I use an old fashioned bank, not one with a call centre in gawd knows where, that would have required all sorts of answers-to-questions that I wouldn't have known. Unfortunately I never got any money from PPI abuse 'coz my bank doesn't sell Insurance or Cornflakes or anything else that isn't good old fashioned banking
I am so pleased that Blackwater was dropped in favour of Staines
Hmmm ... I'm off with my mate to pick up his Model-Y from Staines (
given that it is last-day-of-month I reckon he got a declined collection, and it will be even-less-than-zero-PDI and probably squeeze in 2x the normal number of punters that day ... we'll see). Bluewater was a rickety wooden bench in a concrete multi-storey car park and two guys in thick coats (in February) handing over keys. One of them I recognised as originally from Heathrow office, so they knew what they were doing. I'm not so convinced that Staines will be anything like as upmarket as that!!! and may well be staffed with Summer Students ... we'll see.