My 4 day old M3LR dead in the water

[TomD]

Why are people suggesting that the OP rejects the car in some way? I'm going to assume that he wants a car, which is kind of the point in buying one. Tesla will fix the car, and keep him mobile in the meantime.

You can't reject and just get a new one.

Would you keep a fridge that you bought for £300 that stopped working after 4 days or would you return it and buy a new one?

Why would you keep a £50k+ car in the same situation?

Being a lease changes the dynamic slightly but there is a strong correlation with early problems resulting in multiple problems down the line.

 

[Godsense]

In my experience they take months to fix basic delivery day problems and communication is poor, if its severe it may take even longer. The OP is perfectly fine to reject the car or at least get a new one rather than having to have one that is now repaired but worth seeing what the explanation is firstly before out right rejection.

Ive had the opposite, whilst my car had to be flat bedded less than 24hrs after delivery, Tesla practically moved heaven and earth for me with only a small nudge required from me.

Whilst I think it would be wise to speak to your lease company about your options, please don't jump the gun

 

[GRiLLA]

In my experience they take months to fix basic delivery day problems and communication is poor, if its severe it may take even longer. The OP is perfectly fine to reject the car or at least get a new one rather than having to have one that is now repaired but worth seeing what the explanation is firstly before out right rejection.

You absolutely can reject the car and get your money back due to distance selling regulations, it doesn't mean you'll be allowed to then order a new one. The official line is you can't buy from Tesla again for at least a year, but some exceptions can be granted. It basically leaves Tesla with a car that they can not sell as new again, so it's at a significant cost to them. In your experience have you been allowed to return a car and get a new one with any manufacturer?

Would you keep a fridge that you bought for £300 that stopped working after 4 days or would you return it and buy a new one?

Why would you keep a £50k+ car in the same situation?

Yes if I wanted that specific fridge, and it would take months with all my food rotting before I could buy anything remotely equivalent.

 

[Rooster6655]

Ive had the opposite, whilst my car had to be flat bedded less than 24hrs after delivery, Tesla practically moved heaven and earth for me with only a small nudge required from me.

Depends if its a simple fix, if its a simple cable issue thats different to say body work. I literally waited 5 months for delivery issues to be fixed and would have been longer if not by luck and persistence

 

[gcm3]

Hello. I've finally been contacted by Tesla Manchester South (Stockport).

The service chap said they had to "provide 12V support to the car" in order for them to even move into the workshop. They hooked it up to the laptop and the faults were logged. He wouldn't tell what exactly. It's not something they know how to fix locally so have referred to their "Regional Engineering Team" for advice. He says they refer at least 2 cars a week to this team. My jaw hit the floor.

He also said that they'd performed a wiring harness rework, unrelated to my fault but a current active recall for model 3s. When asked why this wasn't done as part of the preparation prior to it being delivered to me last week he couldn't answer.

This is all very worrying. These are brand new cars and Tesla just don't seem to care. It's like we're beta testers or something.

I informed Zenith yesterday too and they were not happy. They're investigating directly with Enterprise Operations at Tesla (who they effectively buy the car through).

 

[Rooster6655]

Hello. I've finally been contacted by Tesla Manchester South (Stockport).

The service chap said they had to "provide 12V support to the car" in order for them to even move into the workshop. They hooked it up to the laptop and the faults were logged. He wouldn't tell what exactly. It's not something they know how to fix locally so have referred to their "Regional Engineering Team" for advice. He says they refer at least 2 cars a week to this team. My jaw hit the floor.

He also said that they'd performed a wiring harness rework, unrelated to my fault but a current active recall for model 3s. When asked why this wasn't done as part of the preparation prior to it being delivered to me last week he couldn't answer.

This is all very worrying. These are brand new cars and Tesla just don't seem to care. It's like we're beta testers or something.

I informed Zenith yesterday too and they were not happy. They're investigating directly with Enterprise Operations at Tesla (who they effectively buy the car through).

Sorry to hear that, its a cache 22 situation, as you never know how long their repairs will be and obviously want the car but not necessarily one thats been repaired.

It would be so much easier I they had stock of new cars that they could give to customers whose cars fail within the first 2 weeks

 

[JS77]

Hello. I've finally been contacted by Tesla Manchester South (Stockport).

The service chap said they had to "provide 12V support to the car" in order for them to even move into the workshop. They hooked it up to the laptop and the faults were logged. He wouldn't tell what exactly. It's not something they know how to fix locally so have referred to their "Regional Engineering Team" for advice. He says they refer at least 2 cars a week to this team. My jaw hit the floor.

He also said that they'd performed a wiring harness rework, unrelated to my fault but a current active recall for model 3s. When asked why this wasn't done as part of the preparation prior to it being delivered to me last week he couldn't answer.

This is all very worrying. These are brand new cars and Tesla just don't seem to care. It's like we're beta testers or something.

I informed Zenith yesterday too and they were not happy. They're investigating directly with Enterprise Operations at Tesla (who they effectively buy the car through).

.... I just couldn't find the words so this emoji said it best. Flabbergasted

 

[rockafunked]

.... I just couldn't find the words so this emoji said it best. Flabbergasted

Likewise, no words... I'm collecting my M3LR in two weeks and I'm at 80% excitement and 20% regret (potentially rising). I'm hoping the situation here is the worst case scenario and a one-off.

 

[MadScientist]

Indeed, Tesla car collection is unfortunately a mixture of excitement and apprehension.

 

[john5520]

Dead batteries have caused similar symptoms, but they should have already diagnosed that. With the amount of electronics in these cars (wiring and circuit boards), I'm surprised it doesn't happen more often.

 

[bungle_78]

You absolutely can reject the car and get your money back due to distance selling regulations, it doesn't mean you'll be allowed to then order a new one. The official line is you can't buy from Tesla again for at least a year, but some exceptions can be granted. It basically leaves Tesla with a car that they can not sell as new again, so it's at a significant cost to them. In your experience have you been allowed to return a car and get a new one with any manufacturer?



Yes if I wanted that specific fridge, and it would take months with all my food rotting before I could buy anything remotely equivalent.

Rejecting a car because a serious problems isn't the same as returning it because you have changed your mind.

As for leaving Tesla with a car they cannot sell as new again the alternative would be leaving the purchaser with a car they cannot drive. If the faults are serious enough to reject the car then Tesla couldn't sell it again, and in any event that would be entirely their problem, they provided a car with the faults.

Generally if you reject a car because of faults then you get your money back and most dealers would happily sell you another one, they don't lose out if a car is defective and rejected,

 

[Adopado]

Likewise, no words... I'm collecting my M3LR in two weeks and I'm at 80% excitement and 20% regret (potentially rising). I'm hoping the situation here is the worst case scenario and a one-off.

It is of course exceptional. Also bear in mind that Tesla service centres are supplying many many more cars per location than any normal dealership. So the fact that they are referring for specialist engineering advice on 2 cars a week is out of 10 times the number of cars that a normal dealership would be seeing. I am in no way diminishing the issues being described above but this is exceptional. I have been following the UK/Ireland forum for over a year and this particular scenario has not come up before as far as I can recall. This not your common or garden quality of assembly problem!

 

[Godsense]

Depends if its a simple fix, if its a simple cable issue thats different to say body work. I literally waited 5 months for delivery issues to be fixed and would have been longer if not by luck and persistence

I don't dispute that at all, and consistency is also a big issue.
Though based on the OPs further update it might seem wise to reject the car or be stuck with a lemon lease

 

[GRiLLA]

Rejecting a car because a serious problems isn't the same as returning it because you have changed your mind.

It's exactly the same under the distance selling regulations if you ask for a refund. Most other vendors sell cars from dealerships under the Consumer Rights Act, which allows them to Repair, Replace or Refund. You have no legal rights for a replacement, it's entirely at the discretion of the supplier. There are plenty examples here and in FB of people that have had very early issues and I've never heard of anyone getting a replacement car. I would be astounded if other manufacturers offered this either, how would it work if you had waited 3 months for your build slot for a BMW, what would you drive in the meantime? It's easy to find this guidance e.g. Rejecting a car – your consumer rights | The Car Expert

Personally I had this experience once, 20 years ago I bought my first ever new car, a Ford Puma that was absolutely a dream come true aged 26. Within the first week the master brake cylinder failed going down a big hill, luckily I new of a turn off that was level and with engine braking to escape (no idea what would have happened if not). Towed back to garage and repaired in a couple of days. You don't get any right to have a strop and get a new one. That's probably still my 2nd favourite car after the Tesla.

 

[TomD]

Yes if I wanted that specific fridge, and it would take months with all my food rotting before I could buy anything remotely equivalent.

You dont have to go without a car though. Yes you might have to make do with something else in the meantime whilst the new Tesla is ordered.

 

[TomD]

It's exactly the same under the distance selling regulations if you ask for a refund. Most other vendors sell cars from dealerships under the Consumer Rights Act, which allows them to Repair, Replace or Refund. You have no legal rights for a replacement, it's entirely at the discretion of the supplier. There are plenty examples here and in FB of people that have had very early issues and I've never heard of anyone getting a replacement car. I would be astounded if other manufacturers offered this either, how would it work if you had waited 3 months for your build slot for a BMW, what would you drive in the meantime? It's easy to find this guidance e.g. Rejecting a car – your consumer rights | The Car Expert

I am sorry but what you have said here is completely wrong.

Ignoring the fact that the car was ordered from a distance which allows the car to be returned for a full refund in the first 14 days.

You can formally reject a new car in the first 30 days if the car develops a fault. You are entitled to a full refund in this instance.

When i rejected my Jaguar I accepted a replacement and was given a RR in the interim but I was offered a refund.

 

[GRiLLA]

Ignoring the fact that the car was ordered from a distance which allows the car to be returned for a full refund in the first 14 days.

Correct, as I said under Consumer Contract Regulations 2013 (replacing distance selling) rights you can return within 14 days and get a refund for any reason at all. You have no right to replacement

You can formally reject a new car in the first 30 days if the car develops a fault. You are entitled to a full refund in this instance.

Correct, under Consumer Rights Act 2013 if these is a fault in the first 30 days you car request a refund, or agree for a refund or replacement if the seller offers it. You have no right to a replacement.

It's really simple, you have no right for a replacement, it's at the discretion of the seller.

 

[MaDProFF]

I am betting a loose connection too

 

[TomD]

Correct, as I said under Consumer Contract Regulations 2013 (replacing distance selling) rights you can return within 14 days and get a refund for any reason at all. You have no right to replacement



Correct, under Consumer Rights Act 2013 if these is a fault in the first 30 days you car request a refund, or agree for a refund or replacement if the seller offers it. You have no right to a replacement.

It's really simple, you have no right for a replacement, it's at the discretion of the seller.

I think I got confused by what you were saying as it sounded like you were saying it was the car companies decision on whether to repair, replace or refund because ultimately the law says refund, anything else is a negotiation between you and the seller.

 

[bungle_78]

It's exactly the same under the distance selling regulations if you ask for a refund. Most other vendors sell cars from dealerships under the Consumer Rights Act, which allows them to Repair, Replace or Refund. You have no legal rights for a replacement, it's entirely at the discretion of the supplier. There are plenty examples here and in FB of people that have had very early issues and I've never heard of anyone getting a replacement car. I would be astounded if other manufacturers offered this either, how would it work if you had waited 3 months for your build slot for a BMW, what would you drive in the meantime? It's easy to find this guidance e.g. Rejecting a car – your consumer rights | The Car Expert

Personally I had this experience once, 20 years ago I bought my first ever new car, a Ford Puma that was absolutely a dream come true aged 26. Within the first week the master brake cylinder failed going down a big hill, luckily I new of a turn off that was level and with engine braking to escape (no idea what would have happened if not). Towed back to garage and repaired in a couple of days. You don't get any right to have a strop and get a new one. That's probably still my 2nd favourite car after the Tesla.

Agree you can’t have a strop and just get a new one. You can get your money back and order another one though, at least from most dealers. If they have one with a similar spec in inventory you might get that one without waiting for manufacture.

I’m not sure what the Tesla policy is on reordering a car once you have rejected but I would have thought it was different to the 14 day money back policy if you change your mind where you then can’t order again for a year.