My model Y express pick up @ Fremont factory: total experience was pretty awesome.
- had lots of email and text message reminders and helpful messages pre-pick up
- Tesla made tasks like upload of licenses, insurance, loan application as well as the final payment (literally select your bank icon and log into your back and select account to pay final balance...took 10 seconds to do) sooooo incredibly simple and hassle free. I absolutely loved that! They made the buying experience so much better than I have ever experienced in my life with all the cars have bought before. There was a prepaid Fed Ex with final registration papers to sign and send out for next day. They highlight all places for you to sign In the docs so you don’t miss anything. I will never want to go back to the old school way of doing a car purchase at a dealership after these two experiences (previously in June 2018 picked up my model 3 and now our model Y both at Fremont).
- Tesla had a person call me when I needed to ask some follow up questions the 2 weeks before pick up. They were super response. I had questions about payment, whether they covered GAP insurance, and some clarifications o. Their email describing the Express pick up
- day of pick up, showed up at factory show room area around 3pm on June 19, spent 30 min looking over our new mY, supercharged for 15 min to get enough charge to get to next destination and home later. Lot was quiet with about 4 other groups picking up their cars
- I am good with express pick up. Would have been nice to maybe talk to someone for a bit. I preferred that experience just a bit more because I could talk to someone from Tesla. Also think if you are a first time Tesla owner, a pick up with ability to talk with someone for maybe 30 min or so would be nicer.
- drove car straight to Aux Auto in San Mateo for a full PPF wrap. Can’t wait to see car again!
- had lots of email and text message reminders and helpful messages pre-pick up
- Tesla made tasks like upload of licenses, insurance, loan application as well as the final payment (literally select your bank icon and log into your back and select account to pay final balance...took 10 seconds to do) sooooo incredibly simple and hassle free. I absolutely loved that! They made the buying experience so much better than I have ever experienced in my life with all the cars have bought before. There was a prepaid Fed Ex with final registration papers to sign and send out for next day. They highlight all places for you to sign In the docs so you don’t miss anything. I will never want to go back to the old school way of doing a car purchase at a dealership after these two experiences (previously in June 2018 picked up my model 3 and now our model Y both at Fremont).
- Tesla had a person call me when I needed to ask some follow up questions the 2 weeks before pick up. They were super response. I had questions about payment, whether they covered GAP insurance, and some clarifications o. Their email describing the Express pick up
- day of pick up, showed up at factory show room area around 3pm on June 19, spent 30 min looking over our new mY, supercharged for 15 min to get enough charge to get to next destination and home later. Lot was quiet with about 4 other groups picking up their cars
- I am good with express pick up. Would have been nice to maybe talk to someone for a bit. I preferred that experience just a bit more because I could talk to someone from Tesla. Also think if you are a first time Tesla owner, a pick up with ability to talk with someone for maybe 30 min or so would be nicer.
- drove car straight to Aux Auto in San Mateo for a full PPF wrap. Can’t wait to see car again!
