Just became a 'member of the family' and wanted to ask what your experience has been with Tesla service and overall competency of the company. Bought a model 3, Long range, no FSD.
From an experience point of view: I'm not upset that the car has issues straight from the factory. I'm in engineering, *sugar* happens, i get it. I'm upset that the car knew there were problems and didn't tell me while i was testing it before accepting delivery. I'm upset that tesla has screwed up on virtually every step of the process to get it fixed.
Finally, does tesla offer reimbursement for screw ups like this who should i talk to and what to expect? This has been a dream car for a while for me and i want tesla to succeed.
- Less than 10 miles on the odo - Brought it back to the salesman and asked why none of the autopilot / cruise control worked. They weren't sure, a few of the salesmen looked at it and thought maybe a recent update was why the 'cameras still calibrating' message was removed. They recommended giving it a few days
- Issue didn't clear up, earliest time slot at the shop was a week away. So I drove a week with no cruise control. That's a pain on a car i'm unfamiliar with, and a car that doesn't make engine noise.
- My appointment was cancelled because they couldn't read the first sentence from my issue "autopilot and cruise control do not work, have never worked", and they cancelled my appt without discussing it with me. Luckly i caught it in a few hours and my time slot was still free... Never did get a call back from the service dept.
- Car remotely diagnosed as having a faulty front camera array.
- We're on round 3 of parts as they've either errored on the diagnosis or ordered wrong parts.
- Oh and the loaner Y has 'regenerative braking issues' message pop up, is this why it's brake checking when stopping on certain autopilot cases? ugh
From an experience point of view: I'm not upset that the car has issues straight from the factory. I'm in engineering, *sugar* happens, i get it. I'm upset that the car knew there were problems and didn't tell me while i was testing it before accepting delivery. I'm upset that tesla has screwed up on virtually every step of the process to get it fixed.
Finally, does tesla offer reimbursement for screw ups like this who should i talk to and what to expect? This has been a dream car for a while for me and i want tesla to succeed.