I'm writing about my delivery experience for several reasons: 1. Document my issues, 2. contribute back to the forum since I've learned quite a bit from other posts so others might benefit, and 3. Hope Tesla continues to improve their QA.
Car was ordered early December in the 6 seat configuration, delivered Saturday 12/31/17 but I was on call in the hospital and couldn't take delivery until the following Saturday 1/7/17. We arrived early for a 3pm appointment but was told our DS was out sick and somebody else would help us. 40 minutes later I politely asked if they had an estimated time and they retrieved a staff member who was nice and helped but the process was a little rushed. I didn't get to look over the car as well as I wanted but since I already scheduled for Benjamin at Bemaro Specialty Films to wrap the car on Tuesday at my house, I figured I had to get it home and look it over there. In retrospect I think this was a mistake.
Main issue:
1. The left second row seat made a horrible grinding noise moving forward but would not tilt forward when I went to fold down the rear seat. When I looked closer, I found a push pin stuck in the gliding mechanism. When I looked around the area to see what trim it might come from, I didn't see anything in the interior. But when I looked at the left rear wheel well, I found the missing spot. Around this spot was a white abrasion on the black plastic trim. Either the car was driven and hit something or something else hit it. Since the exterior push pin can't magically fly into the car, whoever hit it found the push pin and put it inside the car.
2. There are several other cosmetic issues but they are minor: right front wheel black trim is popping out/loose, the right FWD is out of alignment but is not rubbing any chrome trim, the left FWD rubber seal has a minor tear that sticks out into the air when the door is closed, the right second row seat makes a rubbing noise like something is stuck against the leather inside the seat but at least it moves/tilts.
Video of the left second row seat grinding:
Pictures:
1. When I noticed the push pin sticking up
2. Finding out what the hell it was
3. Finding out where the push pin came from. Notice the wheel well trim is sticking out and down without the push pin holding things in place.
4. Then realizing something had hit the left wheel arch.
I've sent an e-mail requesting a Service Center appointment, waiting to hear back. Not sure if the car was scraped during transportation or if the local workers scraped it while moving it around after delivery. If this was known, they should have told me. I'll give Tesla the benefit of the doubt but again, somebody put that push pin inside the car, it didn't magically fall off and bounce in through the FWD.
Car was ordered early December in the 6 seat configuration, delivered Saturday 12/31/17 but I was on call in the hospital and couldn't take delivery until the following Saturday 1/7/17. We arrived early for a 3pm appointment but was told our DS was out sick and somebody else would help us. 40 minutes later I politely asked if they had an estimated time and they retrieved a staff member who was nice and helped but the process was a little rushed. I didn't get to look over the car as well as I wanted but since I already scheduled for Benjamin at Bemaro Specialty Films to wrap the car on Tuesday at my house, I figured I had to get it home and look it over there. In retrospect I think this was a mistake.
Main issue:
1. The left second row seat made a horrible grinding noise moving forward but would not tilt forward when I went to fold down the rear seat. When I looked closer, I found a push pin stuck in the gliding mechanism. When I looked around the area to see what trim it might come from, I didn't see anything in the interior. But when I looked at the left rear wheel well, I found the missing spot. Around this spot was a white abrasion on the black plastic trim. Either the car was driven and hit something or something else hit it. Since the exterior push pin can't magically fly into the car, whoever hit it found the push pin and put it inside the car.
2. There are several other cosmetic issues but they are minor: right front wheel black trim is popping out/loose, the right FWD is out of alignment but is not rubbing any chrome trim, the left FWD rubber seal has a minor tear that sticks out into the air when the door is closed, the right second row seat makes a rubbing noise like something is stuck against the leather inside the seat but at least it moves/tilts.
Video of the left second row seat grinding:
Pictures:
1. When I noticed the push pin sticking up
2. Finding out what the hell it was
3. Finding out where the push pin came from. Notice the wheel well trim is sticking out and down without the push pin holding things in place.
4. Then realizing something had hit the left wheel arch.
I've sent an e-mail requesting a Service Center appointment, waiting to hear back. Not sure if the car was scraped during transportation or if the local workers scraped it while moving it around after delivery. If this was known, they should have told me. I'll give Tesla the benefit of the doubt but again, somebody put that push pin inside the car, it didn't magically fall off and bounce in through the FWD.
