Indeed ... straight rejection is the approach with that car. No hesitation.
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Indeed ... straight rejection is the approach with that car. No hesitation.
That's great news if true. Like you I am over 100 miles from Heathrow SC.
Make sure you don't sign anything on an iPad until you are satisfied with the car. There have been instances where people have been misled as to what signing on the iPad means - with suggestions it's about "handing over control of the car" or something. It isn't.
Nippynorman
Member
I could not agree more. Our previous car was a Range Rover. It too had panels misaligned, poor paint and was dirty prior to collection. Dreadful PDI oversights - It broke down on the way home (connector issues quickly rectified.) Following that a series of software problems, sensor faults and DPF issues.
We sold it and bought a Model 3ER. Pretty much the same except the faults were much worse. Leaking light clusters, poor panel alignment, battery tray protector falling off, damaged door seals and potentially fatal failure of the HVAC causing the car to shut down in the outside lane of a busy dual carriageway without warning (after 500 miles). Initially I was given a 2 month was for an appointment to get the minor faults rectified.
The difference is the way in which these issues were dealt with. All my complaints to Tesla were ignored (except by the staff at the repair centre which I cannot praise highly enough). Land Rover offered rectification of the faults within a day or so (or instantly if fixable by their breakdown service) I was always able to find a number to ring to talk to a service advisor. Dealing with people seems to be something that Tesla actively seem to avoid at all costs. All attempts at contact seem to be referred to a webpage and/or ignored.
Got my Model 3 back yesterday after quite a length wait - new HVAC system, new battery, other bits I didn't understand Some of the delivery faults were also rectified. The HCVAC leads hadn't been done up properly and a connector was missing causing the system to burn out. Other faults promised to be sorted by a ranger next week when the new parts come in.
The Tesla service manager did keep me informed of his progress at all times and was very frank about the issues Tesla is facing. The infrastructure cannot cope with the current supply of cars. He felt embarrassed by the shortage of technicians and exponential workload increase since the model 3 has come on stream. He maintained that that the quality that he has always strived for in his workshop is under almost insurmountable pressure from the volume of work coming in.
I won't identify the centre as everyone I have dealt with there has been honest and tried to make up for the shortcomings of the delivery process. It has been my experience with these guys that has persuaded me to keep the car and to give it another chance. I'm hoping that, however badly my car has been made, its still one of the most technically advanced and exciting cars that I could buy for our needs and budget. I guess time will tell.
We sold it and bought a Model 3ER. Pretty much the same except the faults were much worse. Leaking light clusters, poor panel alignment, battery tray protector falling off, damaged door seals and potentially fatal failure of the HVAC causing the car to shut down in the outside lane of a busy dual carriageway without warning (after 500 miles). Initially I was given a 2 month was for an appointment to get the minor faults rectified.
The difference is the way in which these issues were dealt with. All my complaints to Tesla were ignored (except by the staff at the repair centre which I cannot praise highly enough). Land Rover offered rectification of the faults within a day or so (or instantly if fixable by their breakdown service) I was always able to find a number to ring to talk to a service advisor. Dealing with people seems to be something that Tesla actively seem to avoid at all costs. All attempts at contact seem to be referred to a webpage and/or ignored.
Got my Model 3 back yesterday after quite a length wait - new HVAC system, new battery, other bits I didn't understand Some of the delivery faults were also rectified. The HCVAC leads hadn't been done up properly and a connector was missing causing the system to burn out. Other faults promised to be sorted by a ranger next week when the new parts come in.
The Tesla service manager did keep me informed of his progress at all times and was very frank about the issues Tesla is facing. The infrastructure cannot cope with the current supply of cars. He felt embarrassed by the shortage of technicians and exponential workload increase since the model 3 has come on stream. He maintained that that the quality that he has always strived for in his workshop is under almost insurmountable pressure from the volume of work coming in.
I won't identify the centre as everyone I have dealt with there has been honest and tried to make up for the shortcomings of the delivery process. It has been my experience with these guys that has persuaded me to keep the car and to give it another chance. I'm hoping that, however badly my car has been made, its still one of the most technically advanced and exciting cars that I could buy for our needs and budget. I guess time will tell.
That is quite a ride! Yes dealing with people is a problem it seems and the trusty put you through to a blank space in phone hell is all too common. When you get through to a manager of a workshop they are very polite, under a lot of pressure and see some of these fixes as easy. But that is the thing they cant see how this puts out customers buying a car and the potential risk of the next thing and the next thing, multiple trips if you are not ready for the list of issues negotiated days before arrival and waiting 2 months. A mandatory PDI is required here with volume of issues and if it fails the customer is told about it and what is wrong, at least give us the right expectation. They can never find everything but at least from my side of things I wouldn't have had to hire a car with partner and friends, drive 2 hours, get a taxi after drop off, to turn up to a car that seems like it was rejected before or any attention paid to it apart from a all over polish which tbh on black has filled it with swirls ill never get rid off, probably slightly contaminated polisher. (I never machine polish) Right now I am calling the ombudsmen as I have already been offered money with one hell of a bad report judgement which I have a copy of with wrong information on it. But it does show things like if you have paint missing from inside the boot it is " To fleet standards ". Its OK to say something like that I guess because if they are all wrong then it was meant to be. Here we go at least I will only have to explain this one more time and get a fair result.
Just an outside question. Sensor collaboration of the cars first few miles when you first drive it. Does that happen for everyone because apparently this doesn't allow you to use autopilot until ex amount of miles correct? Pickup miles was 18 if that is normal from off a ship, autopilot was available to use straight away, I got no sensor calibration.
MrBadger
Badger out
We had, iirc 6 miles. Part of that would have been the car being driven in from Stockley Park, within a mile or so. Autopilot calibration happened very quickly, I would say within 10 miles maybe.
I also read that up to 50 miles was considered 'delivery' miles. Not sure where I read it or if it was a Tesla specific comment - I think it was more general than Tesla but could be wrong. tbh, I think 50 miles is far too far, and even your 18 makes me wonder why. My Fiat was 4 and that was pre registered but still had all of its plastic protection on.
This is so true. I did some training at a large bodyshop in Coventry that specialise in repairs for 3 of the UK’s premium car brands. I was shocked to see how many brand new £50k+ cars in for new body panels, resprays and dent/scratch removal. Customers would never know that their brand new car has already been to a bodyshop prior to them collecting it. It’s never known because they have been thoroughly PDI’d prior to the customer seeing it.
Tesla need to up their game on the PDI side of things.
navt
Member
I suspect it is in a different mode until the car is delivered to you/your account. Those miles don't count for calibration.
This is responsible correction before pickup. I would have like to have waited for mine for this and the rest. At least the end of the journey is within reach now. Paint shops must be doing well
Now for the Starlink launch! 
Rooster6655
Active Member
I assume you mean the ombudsmen has made the error and they awarded you this money, can't tell if you meant them or Tesla
No it was not the ombudsmen I was told that nothing changes about this wrong report unless I contact them so lets see. I just went out to check to see if the update was available and got gassed with a horrible smell coming from the air con like mould. This morning I thought there was something different but tonight oh boy I am so lucky with these wheels atm! You know I bought this car to feature on my channel to take everyone for a live stream in it and just have not had the heart to yet, pickup video was useless too when you are faced with issues. Oh an no update yet I used to get them early
though wifi was off for some reason.... That could have been the last update I do not remember turning that off. Lets hope this gets hammered out soon man you know when a smell gets stuck in your nose!
So now things are starting to come together a small snippet of the high end resistance factor report when claiming things are wrong from pickup and thus factory defects:
Point 1: Ranger confirmed the issue on site. I would have thought its Tesla's responsibility?
Point 2: No work has been done on the defects because I turned up and they could not do the work themselves and I had to book it into a paint shop despite communicating it all a week before the appointment again with photos. 3 paint defects so far.
Point 3: I sent them photos of the issue which was there in the pickup video and in later photos.
Point 4: 3x Model 3;s were checked apparently and they all had missing paint from the hinges so its deemed to be "to fleet standards"
Its not all of it and its a worrying view of how not to take any of my evidence into proper account. But I will now escalate this and see what happens.
Point 1: Ranger confirmed the issue on site. I would have thought its Tesla's responsibility?
Point 2: No work has been done on the defects because I turned up and they could not do the work themselves and I had to book it into a paint shop despite communicating it all a week before the appointment again with photos. 3 paint defects so far.
Point 3: I sent them photos of the issue which was there in the pickup video and in later photos.
Point 4: 3x Model 3;s were checked apparently and they all had missing paint from the hinges so its deemed to be "to fleet standards"
Its not all of it and its a worrying view of how not to take any of my evidence into proper account. But I will now escalate this and see what happens.
Rooster6655
Active Member
Not sure what this is, is it Tesla producing this report and offering you money direct or a third party doing the report?
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Its another party doing a report but I will talk about it when it is finished. I gave my partner a lift this morning and after I dropped her off went to put a tyre repair kit in the boot and I found out the right lights on the boot are no longer flush they protrude about a quarter of an inch compared to the left lights which are aligned with the left outer lights. This made me walk around to see if anything else is no longer in line with the car and driver side wheel arch the edge where one panel meets the other, the point of it as it were is starting to stick out. I'm sure it was in line anyway, no contact or impacts just 2000 miles. So I am at the end point here about to give the call to get this thing sent back under my consumer rights. If Tesla calls and tell you we got a car for you with a tow hitch you never ordered say no it must have been a bad production run return!
Rooster6655
Active Member
So I thought I would update my "New Car" experience so far. My appointment with Tesla was shifted in time by Tesla at no notice so I could no longer make that appointment and had to book another one for April. To cut a long story short as I am getting sick of finding more wrong with this car in only 4000 miles and short time ownership I now have even more issues with the glass and now the driver side door is creaking on open and closure. More paint defects from under the surface are coming out, panel is starting to protrude on one side. Audi, BMW, Toyota, Kia never had this amount. I cant submit any more photo's via the app nor can I fit any more short hand of the explanation of my issues to add them for the SC visit. So here are the photos of my glass issues and have no idea apart from normal use as to what has caused them. I have tried to call and no one answers the local service centre phone.
I was just speaking to my father who had returned from one of his customers who just bought a new model X dual motor. The doors were not matching up with the body and there were off panel gaps which he had to find out when he got it home. Being a non experienced Tesla buyer he thought it was checked over for him and is now drawing up his own list. While I admire the EV platform here I do not admire the lack of any decent checks of customers cars, poor quality builds that are handed over for the customer to experience. Tesla had a request in from the bank to provide a report on my cars factory checks. Tesla have said to them it was done but we are not providing any information on this. I could never keep this car outside its warranty period it would scare me on all aspects from quality to expense that would far exceed the savings of driving on electrons. An independent inspector shortly will be coming out to my home to go over the car to write up a report for the bank as they are interested when confronted with a situation where a car potentially is not being properly inspected for quality and safety as it leaves the factory. I will update as this line progresses to back up my own complaint.
Glass alignment warping issues, new paint defects, panel out:
I was just speaking to my father who had returned from one of his customers who just bought a new model X dual motor. The doors were not matching up with the body and there were off panel gaps which he had to find out when he got it home. Being a non experienced Tesla buyer he thought it was checked over for him and is now drawing up his own list. While I admire the EV platform here I do not admire the lack of any decent checks of customers cars, poor quality builds that are handed over for the customer to experience. Tesla had a request in from the bank to provide a report on my cars factory checks. Tesla have said to them it was done but we are not providing any information on this. I could never keep this car outside its warranty period it would scare me on all aspects from quality to expense that would far exceed the savings of driving on electrons. An independent inspector shortly will be coming out to my home to go over the car to write up a report for the bank as they are interested when confronted with a situation where a car potentially is not being properly inspected for quality and safety as it leaves the factory. I will update as this line progresses to back up my own complaint.
Glass alignment warping issues, new paint defects, panel out:
The glass roof is smaller that the front and rear windscreen, to allow for a roof rack. I’d actually say yours is better than others I’ve seen where it’s more over to one side than the other. Yours actually looks dead centre on both sides - as in the difference from the windscreen is the same.
Dust nibs are a typical Tesla paint feature I’m afraid.
The only thing that stands out in those photos is the alignment of the rear bumper to the door. That could possibly be fixed?
The rest, I’m afraid, looks like typical Tesla fare from the cars I’ve seen, and most other people’s experiences on here.
I’m by no means a fanboy but if those things are really show stoppers for you I’d suggest you need to recalibrate your expectations of Tesla fit and finish. It’s not good, I’ll grant you that, but it’s commensurate with everyone else’s cars. If dust nibs in the paint are a big deal then you’re never going to be happy with this car.
Dust nibs are a typical Tesla paint feature I’m afraid.
The only thing that stands out in those photos is the alignment of the rear bumper to the door. That could possibly be fixed?
The rest, I’m afraid, looks like typical Tesla fare from the cars I’ve seen, and most other people’s experiences on here.
I’m by no means a fanboy but if those things are really show stoppers for you I’d suggest you need to recalibrate your expectations of Tesla fit and finish. It’s not good, I’ll grant you that, but it’s commensurate with everyone else’s cars. If dust nibs in the paint are a big deal then you’re never going to be happy with this car.
And the warped glass on 2 panels? Alignment is the least of the production issues there... This is a ridiculous amount of issues to see through the factory floor. Its like saying its alright this is the new standard for a £40K car to be given to a customer. Even £70+ if you include the other models. Its not right by any standards of car production. Tesla are meant to set a new bar here. Now quickly the reputation is not bright at all when you remove the fact it runs on a battery. I have no affiliation too apart from buying one and quickly realise the customers satisfaction is not valued at all.
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*shrug*
It doesn't look that bad to me? Not to the point where it stands out. Obviously it does to you, so I would say - as before - that if you are looking for Mercedes level fit and finish you aren't going to find it on any Tesla and would be better off getting rid?
It doesn't look that bad to me? Not to the point where it stands out. Obviously it does to you, so I would say - as before - that if you are looking for Mercedes level fit and finish you aren't going to find it on any Tesla and would be better off getting rid?
