Hello Finally joined the Tesla family and experience has been interesting to say the least...What I am in search for is some advise on who I should contact if anyone...and that if someone has any kind of similar experience and whats the expectation for them to make it right if any.
I have sent emails already to the Delivery Manager/Store Manager
Vin :
5YJ3E1EA4KF301767
Somethings that are bothersome so let me share the story with you so you can kind of get where I am coming from...
- Bought model 3 inventory car SR+ with 18 miles on the car took delivery of the car and took it to the shop to get some work done...tint windows/new wheels/etc...3/4 days after having the car received a call stating there was almost $4k damage to the car that was repaired...the shop noticed more damage which the delivery team took liability for but they wanted the car back into the body shop to get a fender replaced/painted and blended to match the rest of the car.
-The shop had already tinted the windows on the car and sold my wheels because I had ordered new ones to replace the aeros that were on the car.
-Delivery team were happy to take the car back but wanted the original wheels since I didn't have them anymore I paid retail price for them at Tesla service through the delivery team.
- They did help me find another car fairly quickly 2020 model 3 LR with 3 however within the time I bought the first car the price of the new ones went up and I paid the new price increase.
- they did offer me $1000 for the Inconvenience which is going to the shop to pay for the tint for the first car which leaves me with 0 the delivery team agreed to pay the shop for the tint for the inconvenience. They would not give me the money only the shop.
- the part that is bothersome is that at the end of all of this I get nothing for this issue that was not my fault to begin with in fact it cost me more money because I paid $1000 more for new car due to the price change...the original wheels were sold for about $1200 I had to buy new ones for $2624 no discount was offered to help me with this at all..3 weeks without a car and the constant back and forth just to deal with this...the shop is being made whole but me I am being pushed to the side and saying have a nice day.
- The gallery manager offered me $250 in merchandise credit and told me that I shouldn't have done anything to my car for 7 days to begin with because of the return window and that is why there is a return window? really? wow.
I bought a new car paid full price and this is where I am today.
I have sent emails already to the Delivery Manager/Store Manager
Vin :
5YJ3E1EA4KF301767
Somethings that are bothersome so let me share the story with you so you can kind of get where I am coming from...
- Bought model 3 inventory car SR+ with 18 miles on the car took delivery of the car and took it to the shop to get some work done...tint windows/new wheels/etc...3/4 days after having the car received a call stating there was almost $4k damage to the car that was repaired...the shop noticed more damage which the delivery team took liability for but they wanted the car back into the body shop to get a fender replaced/painted and blended to match the rest of the car.
-The shop had already tinted the windows on the car and sold my wheels because I had ordered new ones to replace the aeros that were on the car.
-Delivery team were happy to take the car back but wanted the original wheels since I didn't have them anymore I paid retail price for them at Tesla service through the delivery team.
- They did help me find another car fairly quickly 2020 model 3 LR with 3 however within the time I bought the first car the price of the new ones went up and I paid the new price increase.
- they did offer me $1000 for the Inconvenience which is going to the shop to pay for the tint for the first car which leaves me with 0 the delivery team agreed to pay the shop for the tint for the inconvenience. They would not give me the money only the shop.
- the part that is bothersome is that at the end of all of this I get nothing for this issue that was not my fault to begin with in fact it cost me more money because I paid $1000 more for new car due to the price change...the original wheels were sold for about $1200 I had to buy new ones for $2624 no discount was offered to help me with this at all..3 weeks without a car and the constant back and forth just to deal with this...the shop is being made whole but me I am being pushed to the side and saying have a nice day.
- The gallery manager offered me $250 in merchandise credit and told me that I shouldn't have done anything to my car for 7 days to begin with because of the return window and that is why there is a return window? really? wow.
I bought a new car paid full price and this is where I am today.