One can love the car while hating the service experience, and expecting good service is neither ridiculous nor idiotic. I don't see why you're having such a hard time understanding that.
Ironically, the way you're coming across in this topic is as much of a con in my "should I buy a Tesla check list" as the slow turnaround that y2kcurt is experiencing.
LOL... Then don't buy one. If you're seriously going to make that decision based off of some posts on an internet message board then you've got far greater issues than deciding whether or not to buy car A over car B. If you're going to choose to hang your hat on the fringe cases that represent the "worst" of the ownership experience then that is your choice and nothing I have said, or will say, is going to change that. In other words, blaming me because I'm brash and tend to remove the sugar coating from my opinions and perspectives is just unfortunate.
While this thread hasn't captured this aspect of my position, I have said numerous times before in other threads that there are things Tesla clearly needs to improve upon as a company, especially as it gets larger and with the Model 3 looming. While it wouldn't be much of a stretch to call me a fanboy, nor would I dispute the label, I am not completely blind to the challenges some owners have faced and that Tesla still hasn't gotten quite right. The number one most important aspect of this car, unless you're truly devoted to weening yourself off of fossil fuels, is does it have enough range to get you were you need to go or superchargers available on the route to bridge the gap? If the answer is no, then absolutely don't buy the car and you'd never hear me say a disparaging thing about that decision. If the answer is yes, then question number two should be, how far am I from the nearest service center? While I can't answer that for you, I agree that it's an aspect thats very important and shouldn't be overlooked. Even in my most pro-Tesla attitude I still question whether or not we'd have pulled the trigger if we still lived in Wichita KS. If you can comfortably check those two boxes then, IMHO, your out of excuses not to buy one assuming you have the financial means and I always assume people who are seriously looking have already checked that box so I never bring it up.
I'm not sure if my wider explanation of my perspective matters or was helpful or not, but I just feel that people shouldn't use the worst experience example to make a decision expect in the rarest of circumstances which I don't see this one as being.
Am I brash? Yes. Have I been known to be rude? Yes. Does that reflect poorly on me? To some, I'm sure it does. Do I make any apologies for my opinions, perspectives, and attitudes? No.
Jeff
