Took delivery of my 85D yesterday, and after a few hours noticed a (slight) noise which took away my attention from the otherwise perfection that is Tesla. I then asked on this forum if anyone else has had a similar issue and where to start.
Not only does Tesla monitor this public forum, but using the magic of the internet (and logic), they track people down and force them to have a good customer experience.
This morning, my local Service Center (Raleigh, NC) called me and practically insisted that they pickup my car and leave me a loaner and look at this issue. I was going to live with the rattle for at least a week before I called them to see if it dissipated (trying not to be over-sensitive).
This is a paradigm-shift from my previous Mercedes, BMW, and Lexus services where customer satisfaction manifests itself as me having to fill out a corporate customer survey after the local dealer called me begging/strong arming me into giving them the highest rankings.
I'm now recalling back in 2002 when I bought a new BMW and it took 2 days, multiple (30 mile) trips back and forth at the dealer and then me personally disassembling the entire rear seat area to find out there was a loose screw in the rear window stop light causing a similarly minor, but even more grating issue.
Kudos to Elon and everyone at Telsa for knowing your customers and operating a corporation with a common sense approach. I'm glad I already installed two 15-40 outlets in my garage as more Tesla products come to market.
Not only does Tesla monitor this public forum, but using the magic of the internet (and logic), they track people down and force them to have a good customer experience.
This morning, my local Service Center (Raleigh, NC) called me and practically insisted that they pickup my car and leave me a loaner and look at this issue. I was going to live with the rattle for at least a week before I called them to see if it dissipated (trying not to be over-sensitive).
This is a paradigm-shift from my previous Mercedes, BMW, and Lexus services where customer satisfaction manifests itself as me having to fill out a corporate customer survey after the local dealer called me begging/strong arming me into giving them the highest rankings.
I'm now recalling back in 2002 when I bought a new BMW and it took 2 days, multiple (30 mile) trips back and forth at the dealer and then me personally disassembling the entire rear seat area to find out there was a loose screw in the rear window stop light causing a similarly minor, but even more grating issue.
Kudos to Elon and everyone at Telsa for knowing your customers and operating a corporation with a common sense approach. I'm glad I already installed two 15-40 outlets in my garage as more Tesla products come to market.
