Not sure if this has been posted or anyone else has this issue as well. The brand new iPhone 12 Pro Max in an Otterbox case (supposed to work with a wireless charger) and it's not charging in our new Model Y. I did a quick Google search and someone said the phone has to be placed in an exact position on the charging pad. I moved it all around, on the left and right side of the charging pad. Nothing. Any help would be appreciated. Thanks.