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New screens now available

Discussion in 'Model S' started by rudngo, Apr 19, 2019.

  1. NickleNiceness

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    My 2013 screen was just replaced for the bubbles with a completely different screen, 1158 x1920. I do not have the part number. It is brighter colors and more contrasty as well.
     
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  2. whitex

    whitex Active Member

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    #482 whitex, Jun 8, 2019
    Last edited: Jun 8, 2019
    We don't know why he left, we do know Elon took over his job announcing he doesn't need a VP of sales and service. Apparently he thinks it's a job he can do between 30 other jobs he's doing, or maybe he thinks it's not a job that needs doing.
     
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  3. FlatSix911

    FlatSix911 Porsche 918 Hybrid

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    My new screen has noticeably better contrast and resolution also... I posted the part number in a previous post.
     
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  4. michidragon

    michidragon Member

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    And now after paying to have my MCU screen replaced after it started yellowing after 90 days, now my instrument cluster screen is yellowing.

    Car isn't even 6 months old yet.

    Sure I'm going to get the same line or worse. Not sure what to do at this point.
     
  5. ⚡️ELECTROMAN⚡️

    ⚡️ELECTROMAN⚡️ In loving memory of Version 8

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    That’s ridiculous. How come you didn’t choose to wait for screen repair to become a thing? Was it that bad?
     
  6. michidragon

    michidragon Member

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    I don't believe screen repair is going to happen. We can argue on that, but I've heard no less than 6 "methods" they're going to use. (Tape, UV, liquid, heat, firmware, top glass replacement.)

    Time frame has been pushed out and out.

    The supposed "revised" screens (apparently the ones going in to the Raven builds) were at least available. Now they won't even replace them for pay.

    It was bad and getting visibly worse by the week.

    I still don't think anything is going to be done about this in any meaningful way.

    I basically got one while I could. Really upset that the IC has so quickly followed suit.
     
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  7. neroden

    neroden Model S Owner and Frustrated Tesla Fan

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    Yeah, that's always a flat-out lie, and they have said it way too often. I eventually got honest service center people who said "We have no idea what's going on with the... people... in the firmware programming department. We're just hoping they'll fix the firmware because we can't."

    Yeah, definitely force them to fix it under warranty. Keep a record of the dates you contacted them (email can be useful for this); most states have laws requiring car manufacturers to do warranty fixes within a certain amount of time, so Tesla will owe you money for violating their legal warranty obligations.
     
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  8. neroden

    neroden Model S Owner and Frustrated Tesla Fan

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    Interestingly, I have the bubbles but I'm just letting them go since they aren't causing any problems and I don't want to allow them to update to the broken version of the software. Maybe by the time the bubbles get disruptive, they'll have fixed the yellowing problem *and* possibly fixed the software problems. I can hope. :eyeroll:
     
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  9. ⚡️ELECTROMAN⚡️

    ⚡️ELECTROMAN⚡️ In loving memory of Version 8

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    Is your car kept outside in the sun a lot? Mines kept undercover most of the time when I’m not driving it. I’m a little concerned that it wont start yellowing until the warranty is over, because it’s not exposed to heat very much. I also have a solid metal roof, so it’s not getting direct sunlight as much as most of the other Teslas.
     
  10. michidragon

    michidragon Member

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    No, but most of the folks in the forum here have determined the yellowing isn't from heat and sun. I'm inclined to agree, since my car started yellowing after only existing for 90 days in the Colorado winter.

    You have a 2016 - there's a good chance you have one of the earlier screens that didn't yellow. I've had 2013 and 2015 loaners with no yellow, and the screen was switched at some point in 2017. The newer (yellowing) ones have a warmer color temperature backlight, slightly better contrast and color gamut, a less reflective surface -- but the yellowing problem.
     
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  11. DCEV

    DCEV Member

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    Are you going to pay for that as well? :p:D
     
  12. MIT_S60

    MIT_S60 Member

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    December 2016 screens definitely yellowed, so if they changed the part number it was before then.
     
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  13. michidragon

    michidragon Member

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    I don't know. As far as I know there's likely no revision *or* planned 'magic fix' for this one. No I will not pay for a replacement of the same that will yellow again.

    You laugh, but I still firmly believe that we'll never see a warranty or "in-place" fix. What will happen is, those with yellowing screens simply will have to suck up having bought their cars during an unlucky period of time.

    We've heard six disparate methods in the last six weeks as to how they're going to fix this, with many saying it will only be temporary, and so far with no concrete timeframe.

    With the MCU, I looked at it this way: "Do I want a yellow screen or not?" - You can have faith in Tesla if you want, but this "We have a revision, and I know we said we'd replace it but now we're not going to, and we might have a temporary fix someday but we won't tell you what it is, how it'll work or when it'll hapepn, so suck it up" response, by its very nature, is Tesla not being honest with their customers.

    Which method are you betting on? Thermal? Liquid? UV? Tape? Firmware? One layer of glass? We really should have a poll, with 'none of the above' being an option.
     
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  14. whitex

    whitex Active Member

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    Well, it's a little more complicated than that. Sometimes the "firmware is coming" is an actual message from corporate, so the tech or service adviser telling you this is not technically lying - it's the hope and and a prayer that someone at corporate decided to send down. The problem is Elon believes that a Tesla is a "software defined car", meaning he believes anything and everything can be fixed via a software update. Teslas are of course the most software defined cars on the market today, with next no physical controls, but until Elon proves we all live in a giant simulation and he figures out how to hack it, he'll continue to learn and re-learn, that not everything can be fixed via software - yet he will keep on trying rather than admitting he's wrong. The bigger problem may be that he built all his business plans around it, so things like $1,100 a pop screens breaking are actually hurting the bottom line and the only solution he could come up with is "it's cosmetic, not under warranty".
     
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  15. whitex

    whitex Active Member

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    6 months, can you return the car under lemon laws of your state?
     
  16. re04586

    re04586 Member

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    I wonder if the only way this ever gets fixed is if it shows up on Model 3 screens. There might not be enough of our voices to force their hand, but there are going to be hundreds of thousands of M3 voices in the next year or two.
     
  17. whitex

    whitex Active Member

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    Imagine the bottom line hit to have to replace the screens on M3 scale. This is just another one of Elon's "I know how to build it better, no need for exhaustive testing, ship it, we'll fix it via software" approach. No different than when they started shipping new mirror assemblies late 2016 through early 2017 - a good percentage of them failed in the field (ours failed during delivery), Tesla kept telling the service centers how a firmware will fix it, until few months later new assemblies were produced without the problem. They couldn't claim "only cosmetic" there as bad mirrors would just fold while driving with just a force of the wind.

    I get Elon's approach of no testing, ship now and fix later - he gets to claim a lot of victories with this risk taking approach (e.g. Tesla releases cars way faster than traditional manufactures who do exhaustive testing), but he needs to own up to the failures too and pay to fix it when the gamble doesn't work out, not weasel out of it by saying "cosmetic only" or "the car is capable, but not all of it".
     
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  18. michidragon

    michidragon Member

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    Maybe. It's about time for me to look into it. I know I had 4 repairs for the autopilot cameras not working as well. But from what I hear, invoking lemon law is rather difficult. But it's time to look into it.
     
  19. michidragon

    michidragon Member

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    I've said several times that if this happened with Model 3, we both wouldn't hear the end of it and it'd be fixed lightspeed. The model 3 display doesn't seem to use the 'gel' though, so I doubt it'll yellow.

    It does leave Tesla in an odd situation though if anything ever does happen to the Model 3's display. Not sure how they'd justify saying "Only cosmetic, not fixing it" for S/X, but not doing as such for 3. (as we ask over and over again - which is the more premium model, again?)
     
  20. AWDtsla

    AWDtsla Active Member

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    The pre-refresh but post early build screens had this higher resolution. Resolution was downgraded again at refresh. So you got an upgrade, but I would guess it still has the goo lamination, not the yellowing adhesive.
     
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