I placed a reservation on 5/5, several months after reservations opened public. I'm in PA.
Got my invite to configure with the large wave several months ago.
Placed order for LR AWD, 19" wheels, Blue paint, black interior. No EAP.
Sept-Nov delivery window.
When white interior became an option, I sent an email asking if it was possible to upgrade to white interior.
They replied back with a form asking what I would want changed. I replied asking if white was possible, and if this would delay delivery.
A few days later my account updated to a performance model, white interior, and 18" aero wheels. With December delivery estimate.
I immediately contacted them and they apologized and sent me another email form asking what my car should be.
I replied back with screenshot of my original purchase agreement, stating I would like white interior if possible.
Several days later my account updated again, back to non performance model, with a white interior, but still with aero wheels.
Still December delivery estimate.
I immediately called again and was put on hold. Was promised a manager would look into this and everything would be taken care of.
I was told I would not lose the premium connectivity even though my order had changed on Tesla's end several times.
It has now been over a week, and my account still shows the wrong configuration.
I'm a huge fan of Tesla and believe in the mission of sustainable transportation. I've been saving for a Tesla since a friend let me drive his original Roadster when I was in high school 6 years ago. I understand the first time my order was messed up. Things happen. But the second time when I clarified my order for them in great detail, and they still got it wrong...that does concern me about future issues and how they might be handled.
The same friend who owns an original Roadster just took delivery of his P3D, blue with white interior, last week. I am very grateful he let me drive it. I have no regrets ordering a model 3, it is an absolutely incredible car. The journey to purchase one has just been a little bumpy so far.