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Octopus GO beware!
- Thread starter kelvin 660
- Start date
goRt
Active Member
I've used ~6mWh nearly all at 4.5p - Wednesday is my day
Not sure if 6 is a lot or not
I don't think so, my 12 month usage is 16MWh & I got rolled over, keeping the 2019 v1 GoFaster rate. I think it's a system error with GoFaster not correctly setting a contract end date. The only email I received from Octupus about my tariff was 2 days before it expired:
Relative to the totality of energy resold by octopus, we will all be tiny amounts of consumption regardless.
I think it is purely they were caught out by manually managed "beta" tariffs and a huge shift in the energy market. A shift that few were predicting not so long ago. They only have so many staff and everyone who could assist with a surge of customer service and migrations did.
I say they made a good business decision, the cost of solving the specific issue quickly was probably greater than any short term losses added to the cost of not doing other stuff. An extra year is very short term.
goRt
Active Member
Just had the 2 days notice email - "our rates have gone up and you'll roll onto the new go faster rates if you do nothing, click here to see the new rates", of course the new rates aren't shown on that link, but I can accept some flexible rate.
I've written back asking for an explanation and what the new rates are (I'm on the 20:30 3hrs at 4.5p right now)
I've written back asking for an explanation and what the new rates are (I'm on the 20:30 3hrs at 4.5p right now)
I got the same. Logging in, it shows me on the same rates for another year.
I'm going to follow the advice from others and say nothing and let it roll over. We know that Go Faster has a system error which just rolls over unless there is an intervention.
I think by saying something, you could easily draw the attention of customer support onto it who then manually adjusts it to what it is supposed to be. And I don't want that
goRt
Active Member
Just refreshed the API and you're correct the new old tariff is loaded from Wednesday for 12 months - bargainI got the same. Logging in, it shows me on the same rates for another year.
I'm going to follow the advice from others and say nothing and let it roll over. We know that Go Faster has a system error which just rolls over unless there is an intervention.
I think by saying something, you could easily draw the attention of customer support onto it who then manually adjusts it to what it is supposed to be. And I don't want that
Bargain indeed, probably an understatement.
New GO tariff they want 32p peak, 7.5p off peak, and 50p a day.
We'll be on the cheapest tariff by an absolute mile!
I must admit, I find it quite worrying that Octopus can't sort out price increases!
Surely it's Octopus core business to buy energy and sell energy and make a profit. They don't have that many different tariffs to monitor and reprice.
Renewing Octopus GO faster at last years rates doesn't seem good business practice to me...
Surely it's Octopus core business to buy energy and sell energy and make a profit. They don't have that many different tariffs to monitor and reprice.
Renewing Octopus GO faster at last years rates doesn't seem good business practice to me...
goRt
Active Member
Well there are 140 iterations of Go Faster Dec 2019 for a start...
Apparently, as a beta tariff, managed for the most part manually, with a relatively very small amount of people on it, the IT infrastructure was not in place to give the required notice to the tariff holders. A fix has been put into place for regular GO and will be in place by June for GO Faster...
It's actually cheaper for Octopus to just roll over the tariff holders for another year with the fix in place for June.
As with any business, sometimes you have to make a decision based on "the crocodile closest to the canoe"....
Clearly with onboarding hundreds of thousands of additional customers from failed suppliers, as well as all the other challenges in the energy market, rolling over a tiny % of customers at a loss, to give time for the IT and processes to be refined for the future, doesn't seem so crazy to me.
But then it's simply buying energy and selling it at a profit... "How hard can it be"...
- Ask the failed companies of which there are many...?Update, I did nothing, said nothing,
GOF rolled over for another 12 months, now April 2023 - 14.7p/5p with a 25p standing charge.
Very pleased
Might see if the neighbours want to run an extension lead from my garage
PITA
Model 3 Performance
Update, I did nothing, said nothing,
GOF rolled over for another 12 months, now April 2023 - 14.7p/5p with a 25p standing charge.
Very pleased
Might see if the neighbours want to run an extension lead from my garage
Thanks for the update, so it's all the Go Faster tariffs that are rolling over on the old prices. Not the Go Tariffs.
goRt
Active Member
Likewise, I got an email on Monday saying accept the new rates on my account, but there were no new rates or anything to accept.Update, I did nothing, said nothing,
GOF rolled over for another 12 months, now April 2023 - 14.7p/5p with a 25p standing charge.
Very pleased
Might see if the neighbours want to run an extension lead from my garage
Could see the deal extended on the API, rolled over onto the 13 month deal this am (3 hrs from 20:30 at 4.5p)
Indeed, GOF is meant to be resolved by June so last couple of months of rollovers.
New GO customers in my region now paying 35.8p/7.5p and 51.4p standing charge...
MrBadger
Badger out
goRt
Active Member
It's documented on the octopus site, guy also does a guide
Js mainly so I can pull down hourly rates (started when I was on agile) and charge the Tesla and how battery
