Octopus Go tariff billing

[pheo]

So this happens because there is a problem with one of the half hourly readings in their billing system, which then pauses billing (because it can't be sure about it).

If you email them and ask them to fix it they will

 

[RedMod3]

That is the real problem. missing meter readings whether they matter or not!

I checked my missing reads, and the electricity missed on the read is added to the next half hour period, so Octopus just need to bill for the 47 reads that they received.

 

[kelvin 660]

Octopus just need to bill for the 47 reads that they received

The problem comes when it crosses a change in tariff. E.g 4:30 to 5:00 Though that would work for gas where its on one tariff.

 

[Irata]

I think there is more than one problem here with billing. I have checked via the API and I have zero missing reads, every half hour has a value. Yet I have never ever received an automated bill. I've checked this several times now over the last year.

When I ask, one is generated very quickly, there isn't any fudging going on their end.

I am not convinced the root problem is simply a meter reading problem.

 

[kelvin 660]

Got my updated bill till 18th March but checking the API data they didn't correct any of the missing readings so they just did a manual adjustment!
At least I know I'm not really £999.99 in credit anymore. Only down to £530 in credit now...

 

[RedMod3]

The problem comes when it crosses a change in tariff. E.g 4:30 to 5:00 Though that would work for gas where its on one tariff.

True, but I take the view win some and lose some, and I would not query.

 

[Zakalwe]

I hadn't had a bill from them since the beginning of January. A quick DM on Twitter and they responded in less than 10 minutes. I had updated bills 10 minutes after that.
Don't bother emailing or ringing them as they take ages. Go via Twatter and they respond much more quickly.