My recent experience of Octopus Go has been dreadful I’m sorry to say. Our smart meter and IHD was fitted by an outfit called Providor in April and was pretty good until August when it totally failed to record any electricity readings either on the IHD or on the Octopus online dashboard which makes it impossible to monitor charging consumption. After many emails and calls to Octopus they finally got Providor to call us in early October to arrange their first available engineer booking for late November! On the due day nobody turned up so we rang Providor who confirmed we had booked but they had not allocated an engineer as there wasn’t one in the area. It got worse when we asked for a quick next appointment and we’re told they were not currently taking any bookings! Since then a furious call to Octopus has resulted in a promise to get Providor to ring us with a booking but to date we again have heard nothing.
We will be giving Octopus a hard time when we call them tomorrow.
When it works it is pretty good
We will be giving Octopus a hard time when we call them tomorrow.
When it works it is pretty good