Hey folks,
We're about to finally commit to getting a Tesla and the only theme (and a pretty uncomfortable one) that we still encounter on the forums / Yelp / Google reviews is the customer service experience. The car will be driven mostly by my wife and we have 2 kids - she does a lot of driving around town and having a car at all times is quite critical for her. Judging by quite a few responses, sometimes people are having a very hard time getting the car serviced / scheduled for service / get a temp replacement with Tesla. Is this a valid concern these days? Have you seen any improvements on that front? Does it make sense to get a brand new one instead of, say, an inventory one that comes with discount / included bonus (I was thinking that since it's an "older" car, it might potentially have more issues and, thus, require more time in service if it comes to that).
Any feedback on that part of owning a Tesla is much appreciated.
P.S. I'm in Las Vegas, Nevada (if that matters)
We're about to finally commit to getting a Tesla and the only theme (and a pretty uncomfortable one) that we still encounter on the forums / Yelp / Google reviews is the customer service experience. The car will be driven mostly by my wife and we have 2 kids - she does a lot of driving around town and having a car at all times is quite critical for her. Judging by quite a few responses, sometimes people are having a very hard time getting the car serviced / scheduled for service / get a temp replacement with Tesla. Is this a valid concern these days? Have you seen any improvements on that front? Does it make sense to get a brand new one instead of, say, an inventory one that comes with discount / included bonus (I was thinking that since it's an "older" car, it might potentially have more issues and, thus, require more time in service if it comes to that).
Any feedback on that part of owning a Tesla is much appreciated.
P.S. I'm in Las Vegas, Nevada (if that matters)