Paid for EAP, got a car without it

[_ACX]

I’ve had my car for 4 days now and absolutely love it. However, when I went to test autopilot I noticed the menu doesn’t mention anything about autosteer or summon, and after reading up on the topic I noticed I only have a “cruise control” icon in my stalk. This leads me to believe they gave me a car that doesn’t include EAP. Can they fix this with a software update and replacing the stalk, or am I missing extra cameras because of this mistake?

 

[trils0n]

It is purely software. All cars have the same AP hardware. Give customer service or the service center a call and they should be able to activate it remotely.

 

[_ACX]

It is purely software. All cars have the same AP hardware. Give customer service or the service center a call and they should be able to activate it remotely.

Thanks

 

[gshep86]

Exact opposite happened to me today. Didn't pay for EAP but I have it for some reason. Employee had no idea why. I still have no idea why. Hopefully it was a mistake on their end and free EAP!

 

[iaflyer]

Happened to a friend of mine. He called Tesla and they had it turned on within 2 hours, over the air. He didn't have to go anywhere.

 

[_ACX]

Update. I called and they hemmed and hawed for a bit, then refused to update it over the air. I emailed my service center after to see what they could do and I'm still waiting for a reply. It's been over 24 hours and they still haven't emailed me back.

 

[fr100]

Does your window sticker show it? Does it match the price you paid?

 

[mattjs33]

Most people aren't even getting window stickers.

 

[voip-ninja]

Update. I called and they hemmed and hawed for a bit, then refused to update it over the air. I emailed my service center after to see what they could do and I'm still waiting for a reply. It's been over 24 hours and they still haven't emailed me back.

Why would they hem and haw about it? It's in your configuration and you paid for it right? That's easy for them to see.

 

[ebmcs03]

Exact opposite happened to me today. Didn't pay for EAP but I have it for some reason. Employee had no idea why. I still have no idea why. Hopefully it was a mistake on their end and free EAP!

Keep quiet! They’ll take it away, lots of people have gotten it for free and haven’t had it turned off.

I’m jealous!

 

[akomrows]

I also paid for a car with EAP and got a car without it. I called support on Monday and spoke to a human after more than 1hr hold time. Then, I was told that my issue required escalation and I would be contacted in a day or two. Well, now it's been three and I'm quite frustrated. What are my options?

 

[mattjs33]

I also paid for a car with EAP and got a car without it. I called support on Monday and spoke to a human after more than 1hr hold time. Then, I was told that my issue required escalation and I would be contacted in a day or two. Well, now it's been three and I'm quite frustrated. What are my options?

Threaten a lawsuit and see how quickly it gets turned on?

 

[m.c.b.]

I paid for but did not get EAP on delivery. Called customer service who verified that I had paid for it, they opened a service ticket and with a couple of days (I called Friday afternoon) I got an email saying that it was turned on. It is working, no issues.

 

[tyanger]

Update. I called and they hemmed and hawed for a bit, then refused to update it over the air. I emailed my service center after to see what they could do and I'm still waiting for a reply. It's been over 24 hours and they still haven't emailed me back.

Any luck yet? Are you able to take it into a service center?

I just picked up my car today at the Dallas service center, and despite having ordered/payed for EAP it was not activated during our walk around. I mentioned it and they activated it right then and there. It finished calibrating on the way home and I was able to test it out for about 10 miles.

 

[_ACX]

Dedham, MA center said they're going to update it over the air, but it will take three days. Not a big deal, just odd it takes that long to send an update. As for the icon on the stalk, I'll ask them to replace it when I take my car in for service at some point. I know it's meaningless, but after spending $60k on a car it really should have everything correct.

 

[lensovet]

Dedham, MA center said they're going to update it over the air, but it will take three days. Not a big deal, just odd it takes that long to send an update. As for the icon on the stalk, I'll ask them to replace it when I take my car in for service at some point. I know it's meaningless, but after spending $60k on a car it really should have everything correct.

…the stalk is the same for all cars?

 

[stupidlazydog]

…the stalk is the same for all cars?

Yes, it's the same. They added eap for mine on the day of delivery.
I didn't realize there was an icon on the stalk, never actually looked at it. Guess I should take a look.