In my experience Tesla not responding is just normal for Tesla. I don't think it implies something more nefarious.
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- Thread starter booger
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In my experience Tesla not responding is just normal for Tesla. I don't think it implies something more nefarious.
caskater47
Member
I've been competely ignored by Delivery Specialists, Delivery Centers and so on since I picked up the car despite calling dozens of times and sending a dozen or more emails. I had to show up in person and browbeat a sales guy just to get my copy of the sales contract. Par for the course I'm afraid. They have zero customer service.
astrowunder
Member
Agree- I definitely had 2nd thoughts when I was bounced around like a pinball during the scheduled delivery process, but after the sale it's nothing but crickets. Luckily I haven't had any significant issues other than tesla charging me for my free supercharging. I hope if I actually have a service issue they can respond before the end of the decade.
caskater47
Member
I would argue their lack of customer service and their biting the hands that feed is nefarious. It's just that in the US customers are used to being treated like garbage by every major corporation.
Remember, "it's not personal, it's just business."
Knightshade
Well-Known Member
To be fair, pimpin' ain't easy.
I wonder how many P3D stealth we're sold? It couldn't be that many. They should do right by us. I am still waiting for Tesla to reply to my emails .
Perry
Active Member
I'm sure it was supposed to say pump....unless he has the off menu pimp option
Same experience. My delivery advisor in SF was super responsive until I got the car delivered. Then not a single answer when I had to deal with some serious issues with the car. Had to show up in person at the SC.
That's the same issue I'm seeing now. Either the Service Centers are extremely swamped, or they are not responding to certain customer issues, like the P3D- issue.
I used the account question form in regards to the $5000 refund and got a response 2 days later:
Dear ___,
Thank you for reaching out to Tesla Inc. and sorry for the late reply.
We currently don’t have additional information beyond Elon’s tweets. We will be providing additional information regarding the refund and Supercharging change shortly, and can notify you at that time.
Also if you could please confirm what is the best email address for us to contact you, I'll make sure that one of my colleagues reaches out to you as soon as possible.
Thank you for your patience and cooperation.
Dear ___,
Thank you for reaching out to Tesla Inc. and sorry for the late reply.
We currently don’t have additional information beyond Elon’s tweets. We will be providing additional information regarding the refund and Supercharging change shortly, and can notify you at that time.
Also if you could please confirm what is the best email address for us to contact you, I'll make sure that one of my colleagues reaches out to you as soon as possible.
Thank you for your patience and cooperation.
Same here. I forgot about the the hit on the white interior. So it was really more than a $5K hit...
All in all I paid MORE for my p3d- than the new P3 - the ONLY P-car available now.
Buy hey, I got the discontinued Silver and the lovely aeros, so I should count me blessings right? Maybe I have a collector's item already !
My delivery experience was pretty horrendous (promised home delivery then reneged, had 2 days of travel, bus plane uber, etc., messed up paperwork, and more.) So I don't even bother dealing with my delivery guy anymore.
The moral of the story - promises don't mean much... Being ignored is truth!
On a side note - how about all those YouTubers and Podcasters getting free Roadsters? (Some are getting 2.)
Here's an idea - give us free Roadsters for our grief !!!
Or at least give us the promise of one - you can always ignore it later on...
It's the thought that counts! OK, I'm going to shut up now...
Here's an idea - give us free Roadsters for our grief !!!
Or at least give us the promise of one - you can always ignore it later on...
It's the thought that counts! OK, I'm going to shut up now...
Glamisduner
Active Member
Msjulie
Active Member
That's an ouch, and in a way, one justification for those of us who didn't want 20" rims <- sorry.
Sadly I had to post this week that even the 19" isn't immune to stupid screws in the road and my left rear tire was 'killed' after such a short life... only positive was how fast Tesla mobile came right to my house to replace it making me wonder if you could have called roadside right there to have them come replace your tire w/o the flatbed...
beastmode13
Member
Finally got my confirmation email for the refund for paying P3D+.
Jedi2155
Model 3 has Arrived.
I got 3 nails and a BOLT on my '14 spark all on the same tire! What are the odds....I was thinking Tesla ranger as well, but they said since its two tires, a tow is required. A single tire they can do a ranger service.
Since they only had 1 tire available at the Buena Park Service center, they needed to order more and gave me a Model S 75D as a loaner until then. So free miles!
