Hello all!
I was at the Manhattan Beach Supercharger the other day. I was near the end of my charging when my car actually jerked- like someone had bumped me. I was with a friend and we looked around and there was no reason for the car to have moved. Then my body felt tingly- like when you get shocked by someone and you have the after affects.
I was really freaked out. I unplugged my car and called support. Then the support guy REALLY freaked me out even more. He asked if the car lurched forward and I said yes and he said he thought there may have been an 'explosion' in the main battery but then he back peddled a bit but said to go directly to the service center. He said that it was for sure the battery that got hit with a surge but that my car was showing normal for now. When I asked if I should still go he didn't hesitate and to definitely go to the service center immediately.
When I got there, they all looked at me like I was crazy. They said they have never heard of anything like that happening. While we were still outside, about 3 different people were talking to me about the incident. I was told that if it was from the supercharger then it wasn't covered under my Tesla warranty because it wasn't the car- it was the supercharger.
This really baffled me. It was a TESLA SUPERCHARGER so why wouldn't Tesla be responsible if something had happened?!?
They also said that if I would've gotten a big enough surge to move my car then it would have severely shocked me and I would have been in the hospital. That didn't make me feel very good to say the least.
They checked out my car and sure enough- I got a major surge at the supercharger but my car regulated the surge so it didn't do any damage and/or kill me- thank goodness. They said it came from the supercharger and not from my car itself.
I could tell that they may have thought I had exaggerated a bit so I sent my friend up there who was in the car with me and felt the car move. He has an X and was there at the same time charging. He is getting his car looked at as well to make sure it didn't happen to his car too.
AND I have a manager from a different service center who I have been in contact with about a different issue. He too had never heard of this happening and is going to do some investigation about all of it. When I hear back, I will post it here in this thread.
Has anyone else had this happen?
I was at the Manhattan Beach Supercharger the other day. I was near the end of my charging when my car actually jerked- like someone had bumped me. I was with a friend and we looked around and there was no reason for the car to have moved. Then my body felt tingly- like when you get shocked by someone and you have the after affects.
I was really freaked out. I unplugged my car and called support. Then the support guy REALLY freaked me out even more. He asked if the car lurched forward and I said yes and he said he thought there may have been an 'explosion' in the main battery but then he back peddled a bit but said to go directly to the service center. He said that it was for sure the battery that got hit with a surge but that my car was showing normal for now. When I asked if I should still go he didn't hesitate and to definitely go to the service center immediately.
When I got there, they all looked at me like I was crazy. They said they have never heard of anything like that happening. While we were still outside, about 3 different people were talking to me about the incident. I was told that if it was from the supercharger then it wasn't covered under my Tesla warranty because it wasn't the car- it was the supercharger.
This really baffled me. It was a TESLA SUPERCHARGER so why wouldn't Tesla be responsible if something had happened?!?
They also said that if I would've gotten a big enough surge to move my car then it would have severely shocked me and I would have been in the hospital. That didn't make me feel very good to say the least.
They checked out my car and sure enough- I got a major surge at the supercharger but my car regulated the surge so it didn't do any damage and/or kill me- thank goodness. They said it came from the supercharger and not from my car itself.
I could tell that they may have thought I had exaggerated a bit so I sent my friend up there who was in the car with me and felt the car move. He has an X and was there at the same time charging. He is getting his car looked at as well to make sure it didn't happen to his car too.
AND I have a manager from a different service center who I have been in contact with about a different issue. He too had never heard of this happening and is going to do some investigation about all of it. When I hear back, I will post it here in this thread.
Has anyone else had this happen?