Premium Connectivity and Spotify is a joke

[Leejmoff]

And just out of nowhere, I get in the car on Saturday and Spotify has all album artwork and works flawlessly. Didn't update the car or anything. Maps seems to be working better too.

Anyone else noticed it?

 

[khyros]

not really, I never had an issue with Spotify but maps was always really bad in London - seems as bad as always when I spent my weekend there

 

[DoricJim]

For the last few weeks I’ve been having real issues with Apple Music and Spotify on premium connectivity. Just get Connect to Media Source and the spinning wheel.

Seems to happen when the car starts up in a poor signal area and once the error starts it refuses to disappear - even when back in a strong signal - without a two button restart. Very annoying bug and specific to streaming as DAB, TuneIn etc is fine.

Hoped that updates would help but nope.

Assume it is a software bug given the behaviour?

 

[Leejmoff]

For the last few weeks I’ve been having real issues with Apple Music and Spotify on premium connectivity. Just get Connect to Media Source and the spinning wheel.

Seems to happen when the car starts up in a poor signal area and once the error starts it refuses to disappear - even when back in a strong signal - without a two button restart. Very annoying bug and specific to streaming as DAB, TuneIn etc is fine.

Hoped that updates would help but nope.

Assume it is a software bug given the behaviour?

put in a service request, they will do remote diagnostics and might find something. I wouldn't hold your breath though. I had problems for a couple of months then suddenly out of nowhere, it started working.

 

[DeejUK]

Is it necessary to be so snippy with our American chums? Firstly, they may end up in threads like these entirely by accident by just reviewing "latest posts" and not diving into particular forums. Second, it's of some use to know that features work in some circumstances, therefore they're not completely broken. The intelligent thing to do would be to observe the variables that differ, and surmise that the problem may be in one of those.

 

[khyros]

Is it necessary to be so snippy with our American chums? Firstly, they may end up in threads like these entirely by accident by just reviewing "latest posts" and not diving into particular forums. Second, it's of some use to know that features work in some circumstances, therefore they're not completely broken. The intelligent thing to do would be to observe the variables that differ, and surmise that the problem may be in one of those.

I find that rebooting the MCU 99% of the times fixes the problem. I suspect it's down to the carrier choice. O2 is nefarious when it comes to phantom mobile signal.

But ultimately this is what often happens with mobiles too: if you are in a busy area, say a stadium, chances are your phone will show you full bars and LTE/5G but you will NOT have any connectivity. The frequency that tells your phone the coverage for your area works just fine but the data and voice channels are just overwhelmed by the number of people. When you reboot your modem (or put it in airplane mode), you force a new connection and it often gives you a few seconds of connectivity until the next device comes in the same area.

 

[TechnoWatch]

I find that rebooting the MCU 99% of the times fixes the problem. I suspect it's down to the carrier choice. O2 is nefarious when it comes to phantom mobile signal.

But ultimately this is what often happens with mobiles too: if you are in a busy area, say a stadium, chances are your phone will show you full bars and LTE/5G but you will NOT have any connectivity. The frequency that tells your phone the coverage for your area works just fine but the data and voice channels are just overwhelmed by the number of people. When you reboot your modem (or put it in airplane mode), you force a new connection and it often gives you a few seconds of connectivity until the next device comes in the same area.

This is the main reason I will be ditching O2 when my phone contract expires!

 

[MrBadger]

This is the main reason I will be ditching O2 when my phone contract expires!

Out of the frying pan into the fire. I'm not sure if any of the mainstream players fair any better with this. I've also seen it with a Three, Vodafone and a specialised data sim that uses roaming and they all suffer with this as sites become congested.

 

[khyros]

Out of the frying pan into the fire. I'm not sure if any of the mainstream players fair any better with this. I've also seen it with a Three, Vodafone and a specialised data sim that uses roaming and they all suffer with this as sites become congested.

Yes it's very site specific but I found O2 to be the worst in my Cambridge to London commutes..

 

[asl3312]

Out of the frying pan into the fire. I'm not sure if any of the mainstream players fair any better with this. I've also seen it with a Three, Vodafone and a specialised data sim that uses roaming and they all suffer with this as sites become congested.

They're all equally as bad for this. I was on O2 for a long time, had a few years on Three and currently on Vodafone. My work mobile is on EE.

 

[DeejUK]

But ultimately this is what often happens with mobiles too: if you are in a busy area, say a stadium, chances are your phone will show you full bars and LTE/5G but you will NOT have any connectivity. The frequency that tells your phone the coverage for your area works just fine but the data and voice channels are just overwhelmed by the number of people. When you reboot your modem (or put it in airplane mode), you force a new connection and it often gives you a few seconds of connectivity until the next device comes in the same area.

Yep, exactly right, and I misunderstood this for years despite doing quite a lot with computers and networks.

Signal strength is, well, the signal strength. What that doesn't tell you is how much available bandwidth the network has between you and the nearest mast. A bit like in the olden days with ADSL when your broadband speeds would slow to a crawl when all your neighbours were also online.

 

[khyros]

Yep, exactly right, and I misunderstood this for years despite doing quite a lot with computers and networks.

Signal strength is, well, the signal strength. What that doesn't tell you is how much available bandwidth the network has between you and the nearest mast. A bit like in the olden days with ADSL when your broadband speeds would slow to a crawl when all your neighbours were also online.

it's a subtle difference that carriers like to hide. Until relatively recently Stansted Airport was completely dead, full signals but no connectivity. It went on for years. All carriers, useless phones. It drove me crazy at a time in my family life when I was doing lots of weekends commute to Germany. Like a complete blackhole.