Once I returned last night with tools, I ended up disconnecting the two ball joints with a narrow screwdriver and tucked the strut in just below the wiper (passenger side). Worked well and then the frunk could close, so I drove it home.
I contacted the installer who had installed it back in May ‘20. He was super responsive and came to my house today to swap out the broken strut with a new one for just $30. Great service! So, if you are thinking about Hansshow products and live in the SF Bay Area, I’d recommend going through him (link below). I asked him about jammed struts, and mine is only the second one he’s seen, with the other being a trunk strut. So, just bad luck.
Tesla Auto Trunk, Frunk, Sensor, & Door Handle. Serving Bay Area and nearby, Mobile Service available.
hansshowbayarea.com