Purchasing a certified Pre-Owned P85...

[jasonsykoo]

So, I decided that instead of waiting for my Model 3 to arrive, although I am pretty high up on the reservation list, that I would indulge in a CPO P85. It's beautiful. Fully loaded with just about every option you could get on a Model S P85 at that time.

- Performance package (obviously)
- Red multi-coat paint
- All glass panoramic roof
- 21" silver turbine wheels
- Black performance interior
- Carbon fiber decor
- Carbon fiber spoiler
- Supecharging
- Twin chargers
- Tech Package
- Active air suspension
- Sound studio package

However, I'm not exactly impressed with the Tesla Buying Experience so far.

Upon placing my deposit for the vehicle, I got a generated email notifying me that my order has been assigned to a CPO sales rep at a local service center. I happened to go ahead and reach out to him for some general questions, natural of course as I have actually never purchased a new Tesla or CPO Tesla before.

He responds of course and was able to get me photos of the car. I am intensely pleased with it and inquired about seeing the car. To which he did not respond. I waited a day and inquired again about seeing the car. He then failed again to respond to my email.

So I saw in his email signature that he has a cell phone, so I took it upon myself to shoot him a text. I figured this method might be a little more responsive. He promptly replied and apologized for not emailing me back. Which was understandable, as of course I am sure he has many more clients he's dealing with simultaneously. So we went ahead and setup a day I could come by and see the car.

Which was Saturday, January 28th. Now keep in mind I ordered the car January 23rd.

The car was absolutely perfect. Not a single scratch or dent on this car at all. It looked show room new (except it was slightly dirty from being parked in a lot for some time). Not a single trace of curb rash, wheel scrapes/damage at all.

Leather seats looked as if the car had never been driven. This was literally the most pristine CPO Tesla I have ever seen. I was incredibly happy with my purchase.

I then asked what the process is from here, and how can we proceed? He told me that the car is in great shape and looked as though the previous owner had hardly driven it. Was obviously garaged kept, and the previous owner also had Tesla install a clear bra on the front, sides and back of the car. So yes, this car was immaculate. He stated that all the service center will need to do is their standard safety inspection, and the car is mine.

Now, getting back to the day I ordered the car... It seems as though the guys at this service center are simply dragging their feet. The fact that I ordered the car Monday the 23rd and saw it five days later on the 28th and he tells me he JUST brought it up from their back lot, tells me they weren't exactly quick to start getting this process going. Also this guys lack of communication is frustrating. I texted him again the Monday after seeing the car, to get an update on when the service team with start their process. He replied that the service manager doesn't come in until 2:00 PM, and that he would let me know right away once he checks in with the service manager. I let it go util about 4:00 PM and texted him again inquiring about the update from the service manager, to which he never responded... and since has not responded.

I emailed and texted him today, and have heard nothing.

It is currently end of the day Tuesday the 31st and I have not a clue what is going on with my car. I just called the service center to find out what's happening and it seemed like nobody knew what was going on.

Literally was told by some other guy that he simply doesn't have an answer for me, and that my CPO sales rep will reach out to me tomorrow when he's back in the office. Which then told me why I haven't heard anything....

So as it stands right now, I've placed a $1,000 deposit on a car that I have no idea what is going on with it.

Some of you might think that I might be a bit pushy or rushing the process, but all I've done so far is place a deposit on the car and went to see it. It's been 9 days since I placed the order and for all I know, the car is still sitting in the lot.

I just expected a much better experience. I've purchased Chevy's that had a way better buying experience. I've heard wonderful stories regarding Tesla's buying experience, whether it's CPO or new. I'm simply disappointed and frankly annoyed.

Has anyone else had experience buying CPO and what was it like for you? I'd love to hear your thoughts.

 

[tstafford]

Seems that people have issues like this all too often.

 

[davidc18]

The forum is filled with similiar stories.

 

[JHawk]

I'm at day 31 waiting for mine. Mine had to be shipped and my delivery estimate was 4-5 weeks when I placed my order so I'm trying to be patient. Car arrived at the service center two weeks ago so I'm hoping delivery will be scheduled soon.

 

[LuPapa]

Based on others timelines for cpo deliveries you are currently Getting A+ service.

 

[Kenriko]

Placed a order for a P85 CPO on the 25th.. So far I've had EXACTLY the same experience. Their guidance is 6 - 8 weeks for delivery since it needs to be shipped. :-/

 

[ev-now]

If you log in to MyTesla - what does it tell you (delivery estimate). You'll see from many reports here Tesla is suffering growing pains, the CPO program is far from perfect and they have too few staff for the number of orders and service calls they are dealing with. I suspec the expected delivery time will include time to deal with all the people ahead of you in the the queue. I get that you only really care about your delivery, but they should be dealing with people in order.

Individuals not returning texts/calls- no excuse. They should simply set your expectation, and then communicate if things change.

I was lucky - opposite experience. Ship from CO to CA, assurances it will be there in the expected 5-6 weeks (and therefore make the end of the year) - ten days later "Can you come in Saturday to collect" ...

Sounds like you have a fantastic car. Be patient and enjoy it when it arrives. I'm not making excuses for Tesla before anyone thinks I am, just calling it how I see it. Mostly very enthusiastic people, somewhat over-stretched and with systems which are definitely not developing as fast and impressively as the cars themselves.

 

[Maaz]

Patience .

 

[amak78]

Similar experience as well. Ordered a little over two weeks ago and still no update at all on delivery estimate on My Tesla website. I have been in contact with my Delivery Specialist and luckily she was able to get pics of the car and asked if I wanted to see it in person (unfortunately timing did not work out this past week). She said it will be another 4 weeks which is what they stated initially so in line with expectations. I'm just surprised that it takes this long to refurb a car that required no long-distance delivery (car was local) and in good condition.

Overall, they have been somewhat responsive but they really need to work out these growing pains. I'm wondering how well they'll be prepared for Model 3 deliveries later this year/next year.

 

[Jashev]

I had a reasonable CPO experience this past December. Placed order on 12/9, picked up the car on 12/29. I did find that I had to be the squeaky wheel. Didn't get nasty put kept pushing for information and stuff. The delivery rep assigned was far more helpful than the sales guy.

 

[Jrogville]

So, I decided that instead of waiting for my Model 3 to arrive, although I am pretty high up on the reservation list, that I would indulge in a CPO P85. It's beautiful. Fully loaded with just about every option you could get on a Model S P85 at that time.

- Performance package (obviously)
- Red multi-coat paint
- All glass panoramic roof
- 21" silver turbine wheels
- Black performance interior
- Carbon fiber decor
- Carbon fiber spoiler
- Supecharging
- Twin chargers
- Tech Package
- Active air suspension
- Sound studio package

However, I'm not exactly impressed with the Tesla Buying Experience so far.

Upon placing my deposit for the vehicle, I got a generated email notifying me that my order has been assigned to a CPO sales rep at a local service center. I happened to go ahead and reach out to him for some general questions, natural of course as I have actually never purchased a new Tesla or CPO Tesla before.

He responds of course and was able to get me photos of the car. I am intensely pleased with it and inquired about seeing the car. To which he did not respond. I waited a day and inquired again about seeing the car. He then failed again to respond to my email.

So I saw in his email signature that he has a cell phone, so I took it upon myself to shoot him a text. I figured this method might be a little more responsive. He promptly replied and apologized for not emailing me back. Which was understandable, as of course I am sure he has many more clients he's dealing with simultaneously. So we went ahead and setup a day I could come by and see the car.

Which was Saturday, January 28th. Now keep in mind I ordered the car January 23rd.

The car was absolutely perfect. Not a single scratch or dent on this car at all. It looked show room new (except it was slightly dirty from being parked in a lot for some time). Not a single trace of curb rash, wheel scrapes/damage at all.

Leather seats looked as if the car had never been driven. This was literally the most pristine CPO Tesla I have ever seen. I was incredibly happy with my purchase.

I then asked what the process is from here, and how can we proceed? He told me that the car is in great shape and looked as though the previous owner had hardly driven it. Was obviously garaged kept, and the previous owner also had Tesla install a clear bra on the front, sides and back of the car. So yes, this car was immaculate. He stated that all the service center will need to do is their standard safety inspection, and the car is mine.

Now, getting back to the day I ordered the car... It seems as though the guys at this service center are simply dragging their feet. The fact that I ordered the car Monday the 23rd and saw it five days later on the 28th and he tells me he JUST brought it up from their back lot, tells me they weren't exactly quick to start getting this process going. Also this guys lack of communication is frustrating. I texted him again the Monday after seeing the car, to get an update on when the service team with start their process. He replied that the service manager doesn't come in until 2:00 PM, and that he would let me know right away once he checks in with the service manager. I let it go util about 4:00 PM and texted him again inquiring about the update from the service manager, to which he never responded... and since has not responded.

I emailed and texted him today, and have heard nothing.

It is currently end of the day Tuesday the 31st and I have not a clue what is going on with my car. I just called the service center to find out what's happening and it seemed like nobody knew what was going on.

Literally was told by some other guy that he simply doesn't have an answer for me, and that my CPO sales rep will reach out to me tomorrow when he's back in the office. Which then told me why I haven't heard anything....

So as it stands right now, I've placed a $1,000 deposit on a car that I have no idea what is going on with it.

Some of you might think that I might be a bit pushy or rushing the process, but all I've done so far is place a deposit on the car and went to see it. It's been 9 days since I placed the order and for all I know, the car is still sitting in the lot.

I just expected a much better experience. I've purchased Chevy's that had a way better buying experience. I've heard wonderful stories regarding Tesla's buying experience, whether it's CPO or new. I'm simply disappointed and frankly annoyed.

Has anyone else had experience buying CPO and what was it like for you? I'd love to hear your thoughts.

I think it just depends on what person you get. I had some spotty experience in Florida, although not as bad. But then I just reserved a car out of the New York area and the experience has been just great so far. We'll see how it turns out at end of the process.

 

[DA808EV]

I just started this process myself and was told it would be around 4-6 weeks and this is an inventory car they are only shipping from LA to Buena Park.
My first MS was a 60kw I purchased brand new and there were a few options I wish I had gotten. With the CPO program I am able to purchase one that is pretty loaded and at a cost much cheaper than new.

I was also told by my CPO advisor that I would be able to check out the vehicle before they start the refurbishment process.
I'm in no rush and want them to make sure everything is taken care of and close to pristine condition before taking delivery .

 

[Jrogville]

I just started this process myself and was told it would be around 4-6 weeks and this is an inventory car they are only shipping from LA to Buena Park.
My first MS was a 60kw I purchased brand new and there were a few options I wish I had gotten. With the CPO program I am able to purchase one that is pretty loaded and at a cost much cheaper than new.

I was also told by my CPO advisor that I would be able to check out the vehicle before they start the refurbishment process.
I'm in no rush and want them to make sure everything is taken care of and close to pristine condition before taking delivery .

Have hope. I made the reservation for my CPO on Feb 8th. Was told 3 to 6 weeks. Got it 9 days later on Feb 17th. And the car was 600 miles away! Got caught flat-footed on the charging. Electrician coming on Tuesday.

 

[calisnow]

Seems like CPO purchases take longer than inventory purchases for some reason.

 

[CardGuy]

Seems like CPO purchases take longer than inventory purchases for some reason.

I was told this is because of the inspection and repair process, where they basically tear the car apart and check everything and fix everything that needs to be fixed.

 

[Jrogville]

I was told this is because of the inspection and repair process, where they basically tear the car apart and check everything and fix everything that needs to be fixed.

They must not have found anything wrong with my car, but I seriously doubt they took my car apart in the time it was at the service center before I picked it up. It got there late night on a Tuesday and I picked it up the following Friday morning. But I haven't found anything wrong with it so far. About all I saw was a tiny speck of chipped paint on the hood, about 1/16 of an inch. Certainly nothing that they would be expected to repair with a CPO.

 

[DA808EV]

This coming Friday will be 3 weeks since I put down my deposit. Received an update from my CPO advisor saying they received the car to Buena Park but had to ship it out to the Palm Springs location because they are so busy and backed up. I do hope they take at least the 6 weeks as stated b/c I am in no rush.

 

[xbox4me62]

Sounds just like the signature Tesla CPO experience. Same exact thing happened to me.

 

[Pipcecil]

CPOs usually take 4ish weeks depending on the shipping. Even if the car is in good condition they still have to do a full check - who knows they may have found something needing a repair. That service center could also be busy with other cars in line. And if they are not near the 4 weeks time I guarantee their is no rush.

As for the communication - this is typical - in fact you are getting a star treatment. Most of my responses were slow or non-existent. Instead of asking for a status I followed up action on my part (my loan got cleared! I got my match for carmax! etc. etc.).

Now does all this excuse the ignoring? No. But if something keeps texting/emailing daily and no change has come from the car (and I am sure they WILL NOT RUSH the process no matter how much you ask) the CPO rep may be more inclined to just ignore you.

Patient - that is the best solution unfortunately.