Q3-End Rush = No Copies of Signed Paperwork?

[Frieda’s Boss]

With all the madness of Q3 delivery coupled with my excitement, I realized when I got home after pickup that I only had 1 document with me in the car: the temporary license sheet.

No Monroney label
No signed sales agreement
No copies of any of the other 5 or 6 docs that I signed

In the back of my mind I was thinking maybe it’ll show up in my Tesla account, but a week later and I’m still not seeing any copies of signed documents.

Did this happen to anyone else, and any suggestions on what my next-steps should be? Call the SC? Submit an ‘Ask Tesla’ inquiry through my account (that black hole didn’t work so well when I tried to schedule a Test Drive a few months ago...)?

FWIW I picked up at the Portland Macadam SC

 

[stonelance]

They send it to you in email. I got mine a few days later, but I'm guessing they are backed up and it might take a while longer.

 

[EV-by-the-Sea]

Same situation here. DSA emailed me a file of scanned docs, but the one with the signatures is missing. He's going to follow up with the delivery center... So we'll see.

 

[Frieda’s Boss]

They send it to you in email. I got mine a few days later, but I'm guessing they are backed up and it might take a while longer.

Thanks stonelance, I’ll keep an eye out for it in the mailbox!

 

[frank69]

Nope. Tesla is so terrible.

They said mine would be in my account after a week...Nope...

Did they mail it? Nope...

You need to call the support number and ask for it...

Like I said before, Tesla is terribly inconsistent

 

[Knightshade]

BTW not providing the Monroney sticker is actually illegal.

15 U.S. Code § 1233 - Violations and penalties

failure to have it on there, or removal by anyone but the buyer, is a $1000 fine per instance.

Given I didn't see any actually ON the windows of a single of the hundreds of model 3s I saw over the weekend it seems like they're not doing this on any cars.... Kinda shocked some short nut hasn't gotten on the feds to fine the crap out of Tesla for it.

 

[stonelance]

They give you the Monroney sheet at delivery. I think everyone is talking about the signed MVPA, registration, etc.

 

[LoL Rick]

Same here. No docs, no Monroney sticker, and no response to my email asking for them. They're overwhelmed rigjt now. If everything doesn't show up in a couple weeks, I'll ping them again.

 

[mattk926]

Check the glovebox... My montoney sticker was in there folded up. Still waiting on my registration information two and a half weeks later, but I'm sure they are busy and haven't gotten to it yet... Also I had the montoney sticker emailed to me before delivery as well.

 

[Pied]

I don't have my signed docs either. I was told in 3 days. It's been 5 days now. I sent an inquiry through the ask a question link.

I guess I'll wait until end of the week to see if anything materializes before calling.

 

[Snow Drift]

I took delivery on 9/14, pre-craziness and I didn't get a copy of anything, or the Monroney sticker. I called the DS at my store and they sent me a PDF of the sticker and copy of all signed/counter-signed documents. They were very fast.

 

[Knightshade]

I don't have my signed docs either. I was told in 3 days. It's been 5 days now. I sent an inquiry through the ask a question link.

I guess I'll wait until end of the week to see if anything materializes before calling.

FWIW the one time I tried that link I didn't get a reply for a couple of weeks- and then just a dude saying "Hey thanks for contacting us- I see your issue has already been resolved"

despite the fact the issue hadn't been resolved in any way.

And when I replied to his note pointing that out, never got any reply.

Eventually I did get a survey from Tesla asking how my online support experience was, and I was... descriptive...in answering that question.

 

[Pied]

FWIW the one time I tried that link I didn't get a reply for a couple of weeks- and then just a dude saying "Hey thanks for contacting us- I see your issue has already been resolved"

despite the fact the issue hadn't been resolved in any way.

And when I replied to his note pointing that out, never got any reply.

Eventually I did get a survey from Tesla asking how my online support experience was, and I was... descriptive...in answering that question.

I guess a call to the delivery center it is! lol

 

[voip-ninja]

I took delivery on 9/14, pre-craziness and I didn't get a copy of anything, or the Monroney sticker. I called the DS at my store and they sent me a PDF of the sticker and copy of all signed/counter-signed documents. They were very fast.

Same here. I took delivery two weeks ago and was told "docs show up in your account in a few days".

Nope.

 

[CUBldr97]

Check the glovebox... My montoney sticker was in there folded up. Still waiting on my registration information two and a half weeks later, but I'm sure they are busy and haven't gotten to it yet... Also I had the montoney sticker emailed to me before delivery as well.

i was going to say check the glovebox

 

[Pied]

Update:

I called the Fremont delivery center and they emailed me my docs within 5mins.

 

[LM-5]

Thanks for the heads up on this. I’ll see if I can quickly use the scan document feature in the iOS Notes app to grab them before they get whisked away at delivery.