Radio and Spotify keep freezing

[BubblegumPete]

Hi Guys,

Are any of you getting issues with Spotify and the radio freezing on your model 3's yet? I find that quite often they'll just stop playing or if I'm listening to the radio it keeps glitching really badly. I'm not sure if it's just because I'm in a bad reception area but it seems to happen on all of my trips.

Would love to know if anyone else gets these issues.

 

[ewoodrick]

No problems here. I'd suggest waiting until you get another update before worrying too much.

 

[BubblegumPete]

No problems here. I'd suggest waiting until you get another update before worrying too much.

Yeah I thought I'd do that. I have a feeling it might just be signal issues as I hardly get a phone signal around the area that I live

 

[RjbT3]

Hi Guys,

Are any of you getting issues with Spotify and the radio freezing on your model 3's yet? I find that quite often they'll just stop playing or if I'm listening to the radio it keeps glitching really badly. I'm not sure if it's just because I'm in a bad reception area but it seems to happen on all of my trips.

Would love to know if anyone else gets these issues.

That's a worrying sign. The UK is quite a difficult place for DAB radio reception and some cars handle it better than others. Perhaps ask some Model S and X owners if they have experienced the same issues, particularly where you live. I expect this is Teslas only experience with DAB and Spotify in-car streaming in the UK. I will follow this post with interest. Please let us know if the problem persists or resolves.

 

[RjbT3]

@BubblegumPete Does the UK Model 3 have FM radio? Did I hear no AM radio? Also, what's the Bluetooth audio from the phone like? Is the audio system as good as people say?

 

[BubblegumPete]

@BubblegumPete Does the UK Model 3 have FM radio? Did I hear no AM radio? Also, what's the Bluetooth audio from the phone like? Is the audio system as good as people say?

Hi RjbT3. It uses Dab rather than FM and no it doesn't have AM. I haven't tried the bluetooth audio from the phone yet. I'll give that a go tomorrow and let you know.

 

[RjbT3]

Hi RjbT3. It uses Dab rather than FM and no it doesn't have AM. I haven't tried the bluetooth audio from the phone yet. I'll give that a go tomorrow and let you know.

OK, cheers. No FM for sure, just DAB? That's a little disappointing.

 

[BubblegumPete]

OK, cheers. No FM for sure, just DAB? That's a little disappointing.

I'll double check as it might be an option but I'm sure I just saw DAB in the top left although apparently Europe has it so I'm guessing we should too.

 

[DJP31]

Spotify can be very hit and miss, although has improved of late.

Often will work for a day or two, then it will hang until it decides to work. Sometimes switching to radio and back again will sort it out, alternatively the universal ‘fix all’ two scroll wheel MCU reboot is the best option.

I don’t have much experience of DAB but that, for me anyway, is much more reliable.

 

[MrBadger]

I'm sure I saw FM and DAB in the euro spec car at Heathrow. DAB really hit and miss here and although useful to have (radio 5 sports xtra), FM will be our main source of radio.

Couple of things I am having doubts about, and lack of FM may become the straw...

 

[BubblegumPete]

Glad to hear it's not just me that's finding Spotify very unreliable.

 

[RjbT3]

Can anyone confirm that there is an FM radio in the UK Model 3 for sure?

 

[BubblegumPete]

Can anyone confirm that there is an FM radio in the UK Model 3 for sure?

I'll go check now.

 

[BubblegumPete]

My mistake it does have FM although I'm guessing it just switches between DAB and FM because I haven't changed anything and yet I'm sure it said DAB before.

 

[MrBadger]

phew...

yes, I think DAB and FM was pretty seamless, which is why I was not 100% convinced, but pretty sure I direct keyed a frequency.

 

[BubblegumPete]

phew...

yes, I think DAB and FM was pretty seamless, which is why I was not 100% convinced, but pretty sure I direct keyed a frequency.

I'll have to look into that as I'm finding DAB to be useless so FM might be the way to go.

 

[Peteski]

I find DAB reception pretty flaky in the countryside (Model X with premium audio), but FM is fine and it switches seamlessly. Internet radio and Spotify are generally ok, but very prone to software bugs requiring the odd reset (less so of late). I'm actually quite impressed with the mobile signal out in the sticks, it's way better than my iPhone signal and rarely drops out on the road, except in our village which is right at the bottom of a dip between two steep hills.

Bluetooth streaming is okay too, but I rarely use it. Much prefer the built-in premium Spotify.

 

[RjbT3]

My mistake it does have FM although I'm guessing it just switches between DAB and FM because I haven't changed anything and yet I'm sure it said DAB before.

Great. Thanks for the clarification. Let us know how the FM radio is. Personally I much prefer the sound quality from FM compared to DAB. DAB sounds too "electronic" to me.

 

[BubblegumPete]

Great. Thanks for the clarification. Let us know how the FM radio is. Personally I much prefer the sound quality from FM compared to DAB. DAB sounds too "electronic" to me.

Will do. I think if I can get it to just stay on FM I'll do that.

 

[Peteski]

Personally I much prefer the sound quality from FM compared to DAB. DAB sounds too "electronic" to me.

DAB in my Model X sounds a lot better than FM, but Spotify premium streaming is on a whole different level.