I wouldn't exactly say they know soo much! They all have the ability to look up your reservation number and/or Vin, to find out where it is, or when the factory production date should be. Some know what's going to be on the car, because they know how to read it in the system. Some have to get help from others to figure it out in the computer. I have called 2x and visited the store 2x.
MYP Blue/White, Tow, No FSD
OD: 10-21-2021
EDD: December, Jan 8- Feb 8, Feb 14- March 14, Feb 18- Feb 22
Vin F372: 2/1/2022
Scheduling for pick up text/email 2/5/2022
Pick up scheduled! 2/20/2022