If you ordered on 2/28 with the newest (lower) pricing with the introduction of SR, you are not eligible.
This is the whole reason they offered $5k package to people who ordered BEFORE 2/28/19. People complained about the lower pricing and Tesla tried to make it right for “some” people and the official statement went up on 3/1 as a blog post.
If you ordered with then newest lower pricing and is asking for the $5k package...