I swear to God these Tesla Advisors are the team that can’t shoot straight. I went to the service center to ask a few questions and perhaps look at the Model Y I just put a $500 deposit down on. The Tesla advisor set me down and said he could answer any and all questions that I had. Ask questions about how long it would take for them to process the car in order for me to close on the sale, I asked where was the car in hopes that I could take a look at it.
The Tesla advisor looking at the order said “this car has full self driving, do you want full self driving?“ And I said actually no I do not. And he said “no problem, I’ll take that off for you. That will save you $12,000.“ I was Ecstatic, I was always under the impression that once FSD was attached it could not be removed.
And as the old expression goes don’t count your chickens until they hatch.
Only moments ago I received a call from a Tesla advisor from Fremont headquarters asking if I had any questions about the used Model Y I put a deposit down on. I told him I’d like to have a clear understanding of how long it would take to sort out the paperwork in order to finalize the sale. I told him I was concerned it was taking all day to get a trade-in offer amount, for it was much quicker when I ordered my model X which I was still waiting for after a year. Lastly I asked how long will it take to process removing FST and reflecting the new price minus $12,000.
The Tesla advisor on the phone went silent. Then he stated firmly “we do not remove FSD from vehicles for which it’s been attached”. And I told him I was under the same impression but his colleague informed me that he personally was putting in the request to remove FSD. We went round and round and round on how it isn’t the customers fault when the employee introduces the idea of removing FSD and the customer agrees to it. I explained I never asked for FSD to be removed, the idea was presented by the Tesla advisor and I watched him type out something to get the ball rolling to remove FSD.
After giving me the Stonewall over and over and over again I asked him to look at my order and to see if the advisor who I sat with made any request for changes in notes. He said there were notes which stated “get trade in evaluation, remove FSD and check on supercharger referral points”. I explain to him that I’m not the one that typed those notes, it was a Tesla employee. He told me FSD was being removed, $12,000 was coming off the cost of my used model Y. Again the advisor said it’s impossible to remove FSD, and I stated that’s not my problem. If you don’t remove FSD I don’t care but you will reduce the price of the car by $12,000 as agreed to in my conversation with your colleague. Flip the switch don’t flip the switch doesn’t bother me but you are reducing the price.
He stated he would escalate it up to a senior manager. I said please do and I want you to include the name of the associate who I spoke with, his complete notes. And your notes on this call.
To be honest, they’re not going to reduce the price. The car will still have FSD on it. And I will be even angrier over an entirely new car like I have been for the model X. My wife has been telling me, we need to cut bait with Tesla and just buy another regular car. Not sure how this will play out in the end.
