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Refreshed 2021+ Model X and Model X Plaid waiting room

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I finally threw in the towel and cancelled. Just couldn't take it anymore... Ordered back in Jan '21 the week the refresh was announced, but the long string of disappointments, reports of delivery issues, non-existent customer service, cajoled into switching to a 6 seater that I didn't want, and anxiety about new "features" (yeah, the steering wheel thing....) just finally did me in. I'm happily keeping my 2019 ludicrous X. Washed and waxed it, and actually feeling even better about my decision to get off the refresh merri-go-round!
 
I’m in the same situation you are, but had not noticed the increase in the cream interior price. I have been on the phone with Tesla twice today because I am changing to a home delivery. I was told I needed to pay in full before they would schedule the carrier, but the final price shown in the Tesla app did not include the $2000 credit. Now I have been told that I just have to pay within 48 hours of the scheduled delivery by the carrier and that the credit will be reflected then. I’d appreciate if you would come back and let me know what happens to the $2000 credit plus the interior price. My model X is coming in to the Decatur Georgia store on March 28 and then being shipped to Florida where I live now, so it could take a week or two. Oh shoot, I just realize they are going to want to be paid before the end of the quarter. I am anticipating a few more phone calls will be required.
Jimbob909 replied to me as follows:
My pre-refresh credit showed up a couple days before delivery on one of the links to complete payment (I didn't pay til I see the car) before delivery, it lists the details, costs and total and shows the $2,000 credit. Gook luck. I pick mine up tomorrow.

Also, I spoke to my SA (who is now a store manager, and extremely reliable / helpful to me). His reply was: "It will come off the purchase price, so it will be $2K and some change being sent back". (The change part is (referring to taxes and dmv fees).

I already paid in full - and his reference to being sent back was that it would be credited back to my bank in about a week. The paperwork itself will be adjusted a day or 2 prior to pick up...

This is what I know so far - If it changes, will advise after Tuesday pickup...
 
I finally threw in the towel and cancelled. Just couldn't take it anymore... Ordered back in Jan '21 the week the refresh was announced, but the long string of disappointments, reports of delivery issues, non-existent customer service, cajoled into switching to a 6 seater that I didn't want, and anxiety about new "features" (yeah, the steering wheel thing....) just finally did me in. I'm happily keeping my 2019 ludicrous X. Washed and waxed it, and actually feeling even better about my decision to get off the refresh merri-go-round!
A the end of the day, it's only a car. Your well being is far more important. I'm glad you made the decision.
 
I finally threw in the towel and cancelled. Just couldn't take it anymore... Ordered back in Jan '21 the week the refresh was announced, but the long string of disappointments, reports of delivery issues, non-existent customer service, cajoled into switching to a 6 seater that I didn't want, and anxiety about new "features" (yeah, the steering wheel thing....) just finally did me in. I'm happily keeping my 2019 ludicrous X. Washed and waxed it, and actually feeling even better about my decision to get off the refresh merri-go-round!
Sorry it had to come to that! If I had an MX already, I might consider that myself. It sounds like you have an awesome MX for now. My guess is in a couple years, they'll have the range up over 400 miles and less demand than currently. You have the option down the road.
 
My experience is that phantom braking happens seldomly but when it does happen it is quite disturbing and anxiety inducing, so the issue is univerally despised by anyone who has experienced it more than once. I think the phenomenon is particularly polarizing because as avid Tesla enthusiasts we revel in our passion for all things Tesla (and of course our own superior judgement that led us to support and embrace Tesla) and when an issue that is so obviously flawed rears it's head, we bristle with frustration, confusion and anger.
One other note, I have observed that phantom braking will repeatedly happen at the exact same geographical location. After a few times, I have memorized where phantom braking will happen and I now goose the gas pedal when driving through those spots.
ok, if it's a few known spots along my usual routes and I can take over the throttle there, I can live with that. (Although, my 2016 Volvo XC60 never makes a mistake.)

How about barrelling down the interstate? I'm typically in the HOV, with 3 lanes to my right and a concrete divider on my left separating me from oncoming traffic. My lane goes beneath overpasses regularly. How does AP do?
 
Just got a call saying I can take delivery tomorrow (or even today) if I paid first. I told them I want to see the car first. They agreed but said I can only see the outside. How did you guys get them to open the doors to inspect inside before paying?

The rep also said its safer to bring a cashier check because its a weekend? Banks may not transfer on the weekend? I have my bank account setup already on the app, you guys think its really necessary to go and get a cashiers check?

They want a guaranteed delivery since they are getting near end of quarter. I would just show up with cashiers check and demand to see the inside or you will walk away. My guess is they will let you inspect the inside.
 
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Just got a call saying I can take delivery tomorrow (or even today) if I paid first. I told them I want to see the car first. They agreed but said I can only see the outside. How did you guys get them to open the doors to inspect inside before paying?

The rep also said its safer to bring a cashier check because its a weekend? Banks may not transfer on the weekend? I have my bank account setup already on the app, you guys think its really necessary to go and get a cashiers check?
You can pay on the spot on the weekend. I paid ACH Saturday. transaction went through Tuesday (1 business day). I think they can verify funds which is all they need. They are still all the same human salesman in Delivery centers as were at Dealers.
 
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Picked up the car yesterday! 🎉 As everyone else mentioned, it's totally worth the wait! It's truly a great car! My impressions from the pickup experience:

1. Lost about $5,000 after being "blackmailed" by the salesperson that she would give away my VIN to someone else if I didn't pick up the car within 2 hours. This is just ridiculous because it took a day for me to process the payment. The problem here is that I had to agree with the high 5+% APR by Tesla Finance when I could wait till the next day to get 2+% APR by U.S. Bank. I didn't want to risk losing my $33,000 discount after losing the VIN, so I accepted the higher APR. The Tesla customer service is not just bad, it's on the edge of a crime.

Why did this cost you $5K. You know you can just refinance to your bank's new car loan rate
 
So I was down by the Century City store on my way to lunch with my young adult kiddies. Lo and behold as I walked past the Tesla store, there sat a Model S Plaid. Wait a sec. I had to sit down in it, since it would be my first time sitting in a refresh. It felt amazing, and a big jump up in luxury 'feel' from my 2018 MX as many on this board have bore witness. Shockingly amazing bump up in luxury. Prob is, the black interior "spoke" to me. I've always had black interiors (except one) on my cars since I wrapped my Dodge Charger around a telephone pole back in the day. But I still just love the white PoP that the vegan leather seats in my 2018 invoke. And now this black interior felt so soooo good to me. It looks darker, starker, more luxuriant than previous years. And the yoke in this interior is more badass black instead of a more greyish yoke thats in the white interior too? Or at least it appears darker with the black seats background? Hmmmm. After lunch, I beelined to the store in Burbank and peeked in a number of refreshed S and a refresh X or two in the lot and in back. As I went back and forth peeking into black and white refresh interiors, the black doesn't seem to make the lines where the binnacle and center display stop and start, stand out to me. Hmmm.. I'm sure I looked pretty suspect peeking and darting between refreshes back there. Those two Tesla dudes in the back 'lot' area were very polite as they kicked me out. Sorry! So strange that I didn't pick up that the new refresh white interior, doesn't have the same pop as my 2018 white interior, with it's starkness and solid bright vegan leather white color that sticks out BOLD even thru the tinted Spectra Photosync windows whilst being framed in the exterior blue. The new white refresh perforated fabric, since they now have cooled seating, doesn't have that visual POP of my 2018 to me. Not that it is bad, it's just not what I prefer, now that I have models to take a look at. Moreover, I saw some stains on the white refresh fabric that didn't seem to be that easily wiped off and seemed more unsightly than a dirt rub on my 2018 smooth white seats would be, which always looked easily baby wiped away, and was. I then pored thru tons of Youtube vids that I had seen but didn't pay close attention to. Yep still feel the same.

Can't believe I'm saying this, but to make matters worse, my July EDD changed to March 27-April 17th that night seemingly as if they now know what I'm up to. How'd they know I was lurking in their back lot and they know it was me? Suddenly my delivery could be very soon.

Gat Damn. I have to change my order to the black interior. After more than a year wait! And I'm getting delivery dates? omfg. Pout. Curse. I pretty much did a Stro fall off a barstool. Cried like a lil' baby in a corner. And it was then I went into some sort of mourning phase. Eventually arms outstretched towards the heavens "Whyyyyyyyyyyyy!!!! "

My way is that when I hit a big decision like this, I will surely have to sleep on it. Sure enough as always I woke up energized, jumped outta bed-- I'm on a mission.

I went thru my usual calling 3 or 4 locations and SA's to triple check it all, and had the same answer-- that I'd lose my year long place in line. You change your seat color and you get pushed back to October or later maybe 2023 delivery I'm so sorry. What is this!? After more than a yearlong wait!? Not ready to give up I remember getting some texts upon my 2nd refresh order. I tore thru my phone to the messages app and found that 2 month old thread where an intern wrote: "Reply to this message at any time and a Tesla Advisor will respond as soon as possible". Well I'll be damn. Wrote back to them and asked what are the ramifications if I changed Plaid interior white to Plaid interior Blackity-Black Black. No response. Waited all day. Nothing. Bleakness and dark clouds started gathering as the hours slowly eked by.

24hrs later I received the intern reply text: "You wouldn't lose your place in line, no, do you want to change your car interior color? Please confirm". YES YES YES (Jumping up fists in the air) Eureka!!!! So now my car shows on the website the changed order to the black interior. And still has the same March 27 - April 17th EDD as it did the day before. Same price from before the hike and 2k less for the seats. What a fkng rollercoaster. Still no VIN yet, but I feel, like, like James Brown said. And I don't have my car yet but I'm thrilled to not be any worse off. If it switches back to October it switches. But for now, I celebrate.

Others on this thread haven't had as harrowing of an experience making their order changes since they updated their policy. But to me, the intern is your friend.

And I'm quite fortunate this is the worst of my problems.
 
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