There is no way to escalate it. Tesla changed the algorithms for regen braking (probably because regen braking is similar to supercharging with the amount of energy put in the battery), so regen is less strong than it was before, and it appears its more sensitive to temperature.
There is no one who is going to change this for you, and no way to escalate it. Change your brake options to use the regular brakes when regen is limited, that is the only option you have.
Very valid comment and my experience as well. Tesla SC are like a brick wall.
But I would question why Tesla can’t use diagnostic outputs to evaluate and report on vehicle performance to customers. To provide comfort and confidence in their products.
How do we know if one of our problems are not a component part failure, malfunction, or simply a part not performing to specification, or not.
(And well, then there are over the air changes to core features on vehicles after you buy it, without your prior agreement
Imagine buying a Ferrari, and an over the air update disables one of its gears or switches out 4 cylinders to save fuel, Mmm. Maybe not a good example but you get the drift.)
Problems may not be a safety risk, but do limit the enjoyment of the vehicle. Why cannot one vehicle have a fault, and others not.
If you cannot escalate and get quantifiable data to explain what is happening, even if it gives confirmation that the vehicle is operating within specification, how can you have confidence in the vehicle.
Defects in manufacturing, in software development, and from wear and tear are a fact of life. Not all component parts, in all vehicles, manufactured by a single manufacturer, will always be perrrfect. Defects occur.
How are these assessed and managed. After all, Tesla is a technology company isn’t it!
I would question why Tesla can’t use diagnostic outputs to evaluate and report on vehicle performance to be shared with customers.
Tesla must have diagnostics tools and standards against which their diagnostic tools can evaluate output.
They simply need to develop a means of explaining, sharing and educating customers with quantified benchmarking data.
Maybe the EV market is just too immature, but I expect some other manufacturers will soon provide this info, as a product and service differentiator.
With all the new competitors coming to market, new options are bound to appear. Manufacturers will have to provide more definitive responses to customer concerns.
The bonus of competition and choice.
Anyway, just my thoughts.