YMMV -- this was my experience, but granted it was a different time in terms of demand and roofing supplies, contractors, etc.
My roof was ~23 years old when I contacted Tesla for panels and a Powerwall. I had no interest in putting panels on a roof rated for 25 years, so I was scoping out solar/roofing companies when I reached out to Tesla for a quote on the solar. At the time, Tesla's quote on the solar install was better than anyone else was offering, so I was persuaded to go with them. That said, I still planned on going with another contractor to get the roof done.
Unfortunately, at the time, here in the Bay Area, getting a roof replacement was ranging anywhere from 6-12 months. Most roofers wouldn't even give an estimate -- they had that much work in the pipeline. Tesla started to get pushy about installing the panels -- so I asked if they could connect me with a roofer they worked with to help expedite the roof replacement (on my dime; I had also heard here in the Bay Area that they absolutely had roofers they worked with that could do the work quickly) -- they toed the company line "our inspection revealed that your roof doesn't require replacement." I said it was stupid to put panels on a roof so old, but in order to humor them, I asked for a quote for panel removal and reinstallation. IIRC, it was $7k-8k. No go, IMO.
I again asked for their assistance in connecting with a roofer that could do the work quickly as there was no way I was going to install panels, then pay that fee in a few years to have the roof replaced -- they said, no, their inspection said I didn't need a new roof. Serendipitously, I then got a customer service email survey where I expressed my displeasure with Tesla insisting I install their panels on my old roof and how I couldn't be connected with a roofer -- and things changed very quickly. Apparently the one thing Tesla did take seriously (at least back then) were the surveys. I was immediately connected with a roofer they worked with in the area and I had a new roof in two weeks. Then Telsa did the panel install the week after.
So, for whatever reason, they may not want to help with getting roof work done, but, at least for me, they have in the past.