On my latest road trip, I plugged in to charge at a V3 supercharger and I was only getting 120 KW (I was at a low SOC, with a preconditioned battery), so I unplugged from 1C and plugged into 2B assuming that there was a problem with that cabinet... and got the same results. As pack voltage went up, the charging speed slowly crept up until it peaked and started the normal ramp down. Using some math, it looked like the units at that location were limited to 300 amps of current (V3 should peak at dang near 700 amps). So, I looked in the app and couldn't find any way to report the problem, I then googled it and got a customer service number. After waiting on hold for around half an hour I finally talked to a customer service rep who seemed shocked that anyone would bother to report a problem with a station after they had completed charging, and continued their journey (I started the call while I was charging).
Do other people not report when they have an obvious problem like this? Or do they try, and give up after being left on hold for half an hour?
Keith
Do other people not report when they have an obvious problem like this? Or do they try, and give up after being left on hold for half an hour?
Keith