I had an Aug. 8 delivery for my Model 3 (black, RWD, aero), got a call at 6pm the night before cancelling delivery, due to issues found in the last batch of cars. So that was 10 day ago. My ISA initially said I'll get a new car (Aug. built) with a new VIN; but then it changed to I cannot give you a new VIN and delivery date, I don't have any updates, and I don't know when I'll have an update either.
His last email: "Hello John, We have not received any updates as of yet. I am having a meeting with Marina Del Rey to discuss these issues.", makes no sense, if a meeting needed to take place, why has it not happened already? This is turning out to be the worst car buying experience I ever had. If a delivery gets cancelled at the last second, due to QC issues, you'd think they would do anything to make this right for the customer ASAP.
I live near Santa Monica airport, so about 20 minutes from the Marina Del Rey delivery center. I'm planning to go down there today or tomorrow around 1-2pm and see if I can talk to a delivery manager fact to face. It's probably harder to ignore a customer in person.
If someone would like to join me, I think strength in numbers would benefit us, feel free to contact me.
I think this is a great case study for Tesla on how NOT to treat customers. Depending on today/tomorrow at the MDR delivery center goes, I'd want to escalate this higher, but no idea who else I could contact? Any suggestions?