I own a car wash. A customer brought his vehicle for a car wash. Now he is suing us with the claim that we sprayed water on delicate parts which caused the Tesla to suddenly stop while crossing a bridge over an ocean. He went to look for a tow truck but high tide submerged the vehicle. Now is there a way to pull out data from a water submerged Tesla record of any errors of vehicle getting 'stuck' or did he do it on purpose and left the vehicle in a rising tide area.
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Retrieve Old Error Codes
- Thread starter zumq
- Start date
EVRider-FL
Active Member
The customer’s story sounds like BS. Car washes won’t damage a Tesla (or any other car). If the data can be retrieved from the car, Tesla would need to do it.
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Story is BS but he's going legal against us so I wanna pull out data from his Tesla that no error code was registered which made his car stop
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EVRider-FL
Active Member
Having Tesla retrieve the data would be better than you doing it, it the customer is suing you.
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EVRider-FL
Active Member
Maybe you can find an independent shop who can try to retrieve the data, with the customer’s permission. My point was that if I’m suing someone and the data from the car can help prove or disprove allegations, I’m not going to trust the person I’m suing to retrieve that data.
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Tesla have a "car wash" mode that the car should have been in and should show in the vehicle data. For example see here:
Model 3 Owner's Manual | Tesla
Learn how to properly clean the interior and exterior of your vehicle.
www.tesla.com
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