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Road Side Emergency Cover/ Assistance/ Relay/ Home start

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Do Tesla contract a local car-transporter company to get you off the hard shoulder? Presume so.
Yes they contract out, or at least they did in my case. It took 4 hours from blow-out to pickup, so I will definitely now be getting breakdown cover.

Also the SOS button by the hazard light button rings out to 999 and not to Tesla SOS which I didn't realise!