I just had a laughable AA Breakdown Assistance letter. Its the same each year, why do we have to play these games just to get a renewal premium that penalises loyal customers. I thought that this was now forbidden in UK law?
Family breakdown cover for 3 people and 3 cars, incl. 'recovery' and 'at home'.
Last year, circa £250 and wasn't happy with that.
This year, circa £320 incl as discount of around £110 (so £430 before discount) - who do they think they are kidding!
Cost breakdown (see what I did there), approx £175 family roadside assistance, £70 for recovery and £75 for 'at home'
So online checked online.
Oh, ohhhh.
Family breakdown at £195 - so it has gone up. Might have a problem arguing for a discount...
So add on recovery, £120
And 'at home', £150
wtf...
Then realised these costs were cumulative and there was a 50% discount applied until Tuesday (SO ANYONE WITH AA RENEWAL SOON, CHECK ONLINE SALE)
Total cost £150, like for like vs our £320 auto renewal price...
Lets see what calling them would do, 5 minutes later, no haggling, priced matched the £150 online price. Good for the AA, if there is a positive to take from this.
Now, this is crazy. I'm not talking about the matching the 50% off sale, that was an unexpected bonus.
But getting an online quote cheaper than auto renew which included an £110 discount then having to call just to match I thought went out several years ago. So much for customer loyalty.
This use to be an annual game with any annual renewal, Breakdown, Insurance, Broadband, Mobile phone etc, but why is it continuing still? I'm guessing that AA not putting up a fight to match the online price is some indication that they know they are in the wrong.
This years home insurance with Direct Line was similar (as is typical), although not as generous as AA, including a slight policy adjustment, did manage to get circa £60 off that but still way above last years price.
Family breakdown cover for 3 people and 3 cars, incl. 'recovery' and 'at home'.
Last year, circa £250 and wasn't happy with that.
This year, circa £320 incl as discount of around £110 (so £430 before discount) - who do they think they are kidding!
Cost breakdown (see what I did there), approx £175 family roadside assistance, £70 for recovery and £75 for 'at home'
So online checked online.
Oh, ohhhh.
Family breakdown at £195 - so it has gone up. Might have a problem arguing for a discount...
So add on recovery, £120
And 'at home', £150
wtf...
Then realised these costs were cumulative and there was a 50% discount applied until Tuesday (SO ANYONE WITH AA RENEWAL SOON, CHECK ONLINE SALE)
Total cost £150, like for like vs our £320 auto renewal price...
Lets see what calling them would do, 5 minutes later, no haggling, priced matched the £150 online price. Good for the AA, if there is a positive to take from this.
Now, this is crazy. I'm not talking about the matching the 50% off sale, that was an unexpected bonus.
But getting an online quote cheaper than auto renew which included an £110 discount then having to call just to match I thought went out several years ago. So much for customer loyalty.
This use to be an annual game with any annual renewal, Breakdown, Insurance, Broadband, Mobile phone etc, but why is it continuing still? I'm guessing that AA not putting up a fight to match the online price is some indication that they know they are in the wrong.
This years home insurance with Direct Line was similar (as is typical), although not as generous as AA, including a slight policy adjustment, did manage to get circa £60 off that but still way above last years price.