Did a big road trip last week going from Skye to Dundee and back. What a pain. Was really relying on a rapid charge in Pitlochry... both CCS chargers broken. Speaking to folk on the helpline they seemed totally clueless. One of the units didn't have a unit number on it so they had a lot of trouble locating it. Once they did it was "oh yes we know that one is broken" but no idea when it might be fixed. She tried to helpfully tell me where I might be able to charge nearby... she came up with "there is a charger in Perth and Kinross". Where in Perth and Kinross??? She had no idea. On the way back up the road I used the charger in Roy bridge. Went OK - but when I went to disconnect it started showing error messages so I called them to give them a heads up to try and help others after me. She said "oh yes we know that unit is broken... someone is coming to fix it". I explained that it wasn't broken when i got to it - it was working fine until I went to disconnect. She seemed utterly confused and uninterested. Pretty stressful really... ended up at one stage getting down to 4 miles charge left on the dash.... not a pleasant feeling. So yeah... chargeplacescotland need to get their self together. ...and why the hell is the entire West coast of Scotland devoid of Tesla superchargers? Thank goodness for a better route planner mind... was a lifesaver.