A couple days ago, I parked my P85D in my driveway, which slopes downwards towards the street. There was no passenger, just me. After opening the door (no warning sounds), exiting the car and standing by it behind the open door, the car suddenly started rolling backwards, down the slope, with the door taking me for the ride. Trying to get back in, I grabbed the turn signal stalk, which immediately broke. As the car continued to gain speed going backwards, towards the street, I managed to grab the steering wheel, pull myself in, and press the Park button at the end of the gear shift handle. The car stopped immediately.
I don't get scared easily, and this was very scary. Facing away from the street, I had no way of knowing what would happen if I let the car roll. Luckily, the car didn't reach the street, so there was no damage to other cars or pedestrians. In the "rescue" effort, I hurt my leg (still limping today).
I took pictures of my car and the surrounding. There was a light snow over the driveway, so the tire tracks were clearly showing, indicating that the tires rolled, not slipped, back. Furthermore, the fact that the car stopped immediately when I pressed P indicates that the parking brake was not engaged prior to that, when the car rolled backwards.
I immediately contacted the local (Toronto) Tesla service, and the lady that took the call told me that Tesla will review the electronic trace of what happened over the Internet and will call me back. That was it. No acknowledgement that this is a major safety issue, no offer to fix the broken turn signal, no offer to give me an alternative car while mine is being inspected and debugged. I thought they will call me right back, but when they didn't, I called the service number again, talk to the manager (Mustafa) and mailed him the pictures of what happened. No call back. On the next day, when I called again, he finally agreed to send a tow truck to take the car to their facility and to give me a replacement car for the day it took them to replace the broken stalk. They charged me for the repair, but said I will get a refund if their "black box analysis" will show it was the car's fault. He wasn't able to tell me when that analysis report will become available to me ("perhaps days, perhaps weeks"). When I picked up the car, he claimed that they inspected it thoroughly, found nothing wrong, and it is now safe to drive.
I'm pretty sure I put the gear in P before leaving the car (I had this car for almost 4 years and do it without thinking). However, after getting my car back yesterday I tried to simulate what would happen if it was in another gear by mistake. In all other gears (D/N/R), the car made warning sounds and automatically shifted to P as soon as I opened the door.
I placed a wooden plank in my car and will use it as a wheel stopper when the car is parked on a slope until I get a full explanation from Tesla of what caused this incident.
Did anything similar happen to you? If so, how did Tesla react? How was it resolved?
I don't get scared easily, and this was very scary. Facing away from the street, I had no way of knowing what would happen if I let the car roll. Luckily, the car didn't reach the street, so there was no damage to other cars or pedestrians. In the "rescue" effort, I hurt my leg (still limping today).
I took pictures of my car and the surrounding. There was a light snow over the driveway, so the tire tracks were clearly showing, indicating that the tires rolled, not slipped, back. Furthermore, the fact that the car stopped immediately when I pressed P indicates that the parking brake was not engaged prior to that, when the car rolled backwards.
I immediately contacted the local (Toronto) Tesla service, and the lady that took the call told me that Tesla will review the electronic trace of what happened over the Internet and will call me back. That was it. No acknowledgement that this is a major safety issue, no offer to fix the broken turn signal, no offer to give me an alternative car while mine is being inspected and debugged. I thought they will call me right back, but when they didn't, I called the service number again, talk to the manager (Mustafa) and mailed him the pictures of what happened. No call back. On the next day, when I called again, he finally agreed to send a tow truck to take the car to their facility and to give me a replacement car for the day it took them to replace the broken stalk. They charged me for the repair, but said I will get a refund if their "black box analysis" will show it was the car's fault. He wasn't able to tell me when that analysis report will become available to me ("perhaps days, perhaps weeks"). When I picked up the car, he claimed that they inspected it thoroughly, found nothing wrong, and it is now safe to drive.
I'm pretty sure I put the gear in P before leaving the car (I had this car for almost 4 years and do it without thinking). However, after getting my car back yesterday I tried to simulate what would happen if it was in another gear by mistake. In all other gears (D/N/R), the car made warning sounds and automatically shifted to P as soon as I opened the door.
I placed a wooden plank in my car and will use it as a wheel stopper when the car is parked on a slope until I get a full explanation from Tesla of what caused this incident.
Did anything similar happen to you? If so, how did Tesla react? How was it resolved?
