Service and communication (out of main)

[StealthP3D]

Customers who can't get service won't make that distinction. When the service person says they are coming but do a no show/no call that's a service problem.

Of course. There are still no valid excuses for blowing off a customer seven times.

You do realize you're pulling a Neroden here?

 

[wipster]

You sure have an odd notion of what it means to "celebrate".

I don't dislike him, I just got sick and tired of the endless harping and repetition.

Yeah, don't disagree with that but I miss him. Until he went off the deep end on service, he always had some pretty enlighting posts and had been a contributor for years. I vote to invite him back.

 

[JRP3]

You do realize you're pulling a Neroden here?

Not even a little.

 

[JRP3]

I vote to invite him back.

He sold all his shares. I don't think he wants to come back, and I don't think the Admins would allow it anyway.

 

[GaryW]

You sure have an odd notion of what it means to "celebrate".

I don't dislike him, I just got sick and tired of the endless harping and repetition.

I remember being told, “If you can’t change it, move on.”

Also, I prefer members who don’t keep telling others to shut up, or “Stop, just stop”.

 

[wipster]

He sold all his shares. I don't think he wants to come back, and I don't think the Admins would allow it anyway.

Thanks for the info. If you're in touch with him give him my best and tell him neener neener neener...

 

[RobStark]

Release the neroden.

I say an MTV style Death Match between Neroden and Julian Cox.

Winner gets their TMC privileges restored.

Loser gets a set of Steak Knives.

 

[Artful Dodger]

Me too. The service and lossless audio topics aside, he had truly insightful commentary around the industry and the business. One particular area where I am thankful he highlighted was how exceptional Elon was at cost engineering, this was years ago before the 3 was released. This quarter's results show just how prescient he was.

Why are all you talking like he's dead? He comments regularly on DISQUS. Follow him there. I do.

 

[humbaba]

Why are all you talking like he's dead? He comments regularly on DISQUS. Follow him there. I do.

That works, but having just looked at it he is largely responding to trolls so it isn't like reading a good discussion

 

[Artful Dodger]

That works, but having just looked at it he is largely responding to trolls so it isn't like reading a good discussion

So engage with him in a free-form discussion. DISQUS is largely unmoderated. There is no 'off-topic' topic, as long as the discussion remains civil.

 

[StealthP3D]

That works, but having just looked at it he is largely responding to trolls so it isn't like reading a good discussion

So, by "trolls" are you referring to people who say Tesla Service is getting better every month?

 

[Pezpunk]

I can’t tell if Tesla service is getting better, because I’ve had to use them about twice in three years. *shrug*

 

[TheTalkingMule]

CNBCs big call-out for the weekend is Tesla not building out greater service capacity. With any luck someone may even mention that EVs are for the most part maintenance-free.

 

[JRP3]

Ex Tesla employee talking about some of the issues at the company, and a follow up video. He's still a fan of the company but feels there are serious issues. A few months old, and only one person's perspective of course, but worth watching.

* I see he added a comment on the second video:

I have to agree that some of the things that I said in my interview may have been exaggerated, But I wanted to be clear that it was not an intentional exaggeration it was exaggeration colored by emotion, Looking back at my interview I can see that there's no way that there is 25% infiltration from any of the other motor company's

 

[Skipdd]

Tesla’s Hell Moves
From the Production
Line to the Repair Shop

Tesla’s Hell Moves From the Production Line to the Repair Shop.

Don’t think this is behind a paywall. Thought it was a balanced article. Interested in others’ perspectives.

 

[mikevbf]

Wow, actually well balanced articles where they put in the sweat and journalistic tallent to do good research and produce quality writing and data presentations. I'm stunned.

 

[Snerruc]

I just dinged my new S and needed to find a body shop. I called Orlando service and after a false start with their phone tree got a very nice lady who not only gave me the list but told me how to access it on Google in the future. Had a couple of visits.by mobile service ( due to my stupidity not the cars). Both were great arrived on time fixed the problems.

 

[Darkfox021]

Anecdotal, but had a very positive service experience today. I was able to drop off early, they called me with updates (even when the app already let me know service was complete), charged my car, had the parts in stock. All smooth and easy for warranty service.

 

[abasile]

We just picked up our 2012 Model S on Friday from our nearest service center, as it needed an MCU replacement (probably the eMMC issue) and wouldn't charge. Everything worked out as well as could be expected for an out-of-warranty car. The folks at the service center tried hard to make us happy and went the extra mile.

My only frustration was not being able to contact the service center directly, before dropping the car off. Last Monday, the car's battery charge was down to about 40 miles and dropping daily in the cold, and the soonest appointment at the only service center safely within battery range was two weeks out. After some back and forth and a total of at least an hour on hold, I asked the folks on Tesla's national support line if I could just drop off the car without an appointment before the battery dropped further; I didn't want to risk having to get the car towed. The service center then called and gave me a same-day appointment. They clarified that, in situations like this, it's perfectly fine to simply bring in the car without an appointment.

I'm very pleased that the service center was able to get a replacement MCU into our car within four days. I was told that they had to obtain the MCU from another service center in our region. They were very proactive at communicating via texts and phone calls to update me on the car's status every day. Unfortunately, that channel of communication goes away once the job is "closed out". Thankfully, the car is working well again, so this isn't a concern for us at this time.

There definitely seems to be some frustration among service employees that customers can't simply call local service centers. The app is great, but sometimes you just need to talk to someone to figure out what to do. Our local service center, which just opened weeks ago, really seems to want to give customers a positive experience in spite of a corporate-level communication policy that needs to be revamped. They clearly have employees who believe in Tesla's mission, who also happen to drive Tesla vehicles or other EVs.

 

[JRP3]

A good service experience for balance

First experience with body repair service at the Latham NY SC was fantastic
@elonmusk
. Crash on 10/16 & immediately uploaded photos of damage using the app. Parts were ordered & repair date provided with NO SHOP VISIT. Work was perfectly done yesterday in 1 hour.
@tesla
FTW

Dirt on Twitter