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Service Center Experience.
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Okay, I misspoke Sir Guacamolaf is a troll. But I still love my Tesla Model 3, but still think the service is sub-par.
sub par??? Tell us how you really feel?
I have to say HYPOCRITE. With over 1,100 posts to your 229?
Sir Guacamolaf is one of the MANY who have quit the brand.
I just put a deposit on a Mini Electric - can't wait. Not quite the same excitement when I order the Model S in 2010?
Must I leave too, @pdx_m3s???
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pdx_m3s
Active Member
If all you plan to do is lament about how awful Teslas are and dissuade people from purchasing in an effort to make you feel better about your decision to leave the brand, then be my guest. I’m no longer a BMW owner and I don’t hang around the BMW forums complaining about them every chance I get...
Respectfully, they are not all lament posts. It’s clear both @GreenT and @Sir Guacamolaf still have mixed feelings and I would venture, would get another Tesla if/when service/quality gets to a level they are comfortable with. I get their point of view. It’s legit.
Exactly. At the prices Tesla charges, it's perfectly reasonable to feel entitled to at least a level of service that a Hyundai Rio or Honda Fit buyer can expect.
I used to complain about the level of service I received at a Ford stealership. Compared to how my Tesla SC treated me yesterday, that Ford stealership was giving me 5-star Ritz Carlton treatment. On a car that was less than half the price of the Tesla - with windows that actually stay closed when they're supposed to.
I will give Tesla no more than a year to get things to an acceptable level. If my Model 3's problem is not resolved by next July, I am going to CAMVAP for arbitration (closest thing to a lemon law in Canada) and if that fails, I will have to eat a loss on selling this car and turning my back on the brand.
pdx_m3s
Active Member
I guess I fail to see the point of sticking around a forum for which you don’t have the car in question? Seems like a waste of time. I’ve moved on from the BMW forums.
As @0cylinder says, I am waiting to hear, read, see (here) how Tesla performs in the next year to decide if I "burn a bridge" and never consider them again.
You seem to take a MUCH hard liner approach. And pretend to play the role of BOUNCER. Glad you're not a mod here.
Has anyone here had a stealership tell you that your 8 month old, 8k mile car (mostly garage kept though shouldn't matter) that they can't cover, under warranty, bubbles forming on your dash pad because of the sun? When the reality is they just don't want to do the work.
Bubble like issue on dashboard
Actually, most stealerships would be happy to do the work and get paid. They have a financial incentive to do the work. Tesla service has no incentive to do the work because it takes long and they have a lot to do already---so let's just say it isn't covered under warranty instead. So you have to wonder if maybe this direct sales and service maybe isn't the best for the customer after all? I hope not and like to think not...but I have to wonder.
Bubble like issue on dashboard
Actually, most stealerships would be happy to do the work and get paid. They have a financial incentive to do the work. Tesla service has no incentive to do the work because it takes long and they have a lot to do already---so let's just say it isn't covered under warranty instead. So you have to wonder if maybe this direct sales and service maybe isn't the best for the customer after all? I hope not and like to think not...but I have to wonder.
I've and
I've been in service hell since taking ownership earlier this year in the Bay Area. Even went as far as going through the Tesla website html/code to get chat working again here: No more tesla chat?
They are purposely making it difficult to speak with anybody by design. They knew about the influx of service that will be needed and didn't plan to support it or make sure the cars are assembled well. Instead of dealing with issues, they're passing it onto the owners who have to queue up. Annoy us enough to not call them out on their BS and fix issues in warranty.
The only option is to make an appointment or show up at the service center. If your car is in service and nobody is answering, better take time out your day and uber it over there. Pretend like the phone or email was ever invented, yet we drive around in electirc cars that drive themselves.......
If your car isn't perfect at delivery, return that crap. The next service appointment available will most likely be outside the 7 day window and there is no guarantee it will even be fixed correctly. I wish I did.
I can't wait until the competition catches up.
If your service experiences have been great, it's only a matter of time. People are starting to realize the kool-aid tastes funny.
I've been in service hell since taking ownership earlier this year in the Bay Area. Even went as far as going through the Tesla website html/code to get chat working again here: No more tesla chat?
They are purposely making it difficult to speak with anybody by design. They knew about the influx of service that will be needed and didn't plan to support it or make sure the cars are assembled well. Instead of dealing with issues, they're passing it onto the owners who have to queue up. Annoy us enough to not call them out on their BS and fix issues in warranty.
The only option is to make an appointment or show up at the service center. If your car is in service and nobody is answering, better take time out your day and uber it over there. Pretend like the phone or email was ever invented, yet we drive around in electirc cars that drive themselves.......
If your car isn't perfect at delivery, return that crap. The next service appointment available will most likely be outside the 7 day window and there is no guarantee it will even be fixed correctly. I wish I did.
I can't wait until the competition catches up.
If your service experiences have been great, it's only a matter of time. People are starting to realize the kool-aid tastes funny.
I will say that my SC is fairly to quick to respond by phone and email. They also pick up the phone when they can from what I can tell. So at least I haven't had to deal with that.
pdx_m3s
Active Member
I’m not here to argue. All I’ll say is that there’s a case for sticking around to help share knowledge and foster the community, or to lurk and see how things are going, but I don’t think it’s appropriate to stick around only to complain and make the case against Tesla. My comments were more aimed at Guacamole, not you, but you decided to insert yourself into the discussion.
Exactly. Stealerships are actually even more eager to work with you when your car is out of warranty, because they know they can charge you. It sucks, but the silver lining is that you actually see work get done.
Tesla's 7 day return window is really an insult, especially since my window issue appeared EIGHT days into ownership. If they really stand behind the quality of their cars, they'd expand the return window to 30 days. Hyundai played this kind of game to grow itself (offering much longer warranties than its competition) and look where they are now - they even have a legit luxury brand!
I had my first experience in Costa Mesa yesterday late in the afternoon. Everybody looked tired, from the main tech specialist (or at least I think he was) to the service people. I also got a sense from all the owners coming in was that they were frustrated. I came in to get my windshield looked at because there were scratches, there was also some front tape inside where the cameras are in the windshield, some pain drip on the rear bumper, noise in the front wheel well, front bumper re-alignment, and lumbar support.
Originally, I was told that in order to fix the windshield, I had to have a "do-bill". I wasn't told anything about this when I got the car, and I didn't spend an hour walking up and down looking at every nook and cranny when I got the vehicle. I truthfully only saw the scratches in the sun. I felt that as a new car (~400 miles), this shouldn't be acceptable and that Tesla should take care of me. I was frustrated that the rep wouldn't help me. The other items were easier for them to take note of and fix. While I was waiting to get the work order done, the rep came back to me and said he would help me out with the windshield. I felt relieved and had a bit more faith in the service center experience.
It could of been the luck of the draw, but I wasn't trying to con anybody. Quality control which majority of these items were about is something Tesla should figure out. Crossing my fingers this is the last time I'll need to get here. If I do need to come back, the morning may be better before everybody gets burnt out. Something worth noting.
Originally, I was told that in order to fix the windshield, I had to have a "do-bill". I wasn't told anything about this when I got the car, and I didn't spend an hour walking up and down looking at every nook and cranny when I got the vehicle. I truthfully only saw the scratches in the sun. I felt that as a new car (~400 miles), this shouldn't be acceptable and that Tesla should take care of me. I was frustrated that the rep wouldn't help me. The other items were easier for them to take note of and fix. While I was waiting to get the work order done, the rep came back to me and said he would help me out with the windshield. I felt relieved and had a bit more faith in the service center experience.
It could of been the luck of the draw, but I wasn't trying to con anybody. Quality control which majority of these items were about is something Tesla should figure out. Crossing my fingers this is the last time I'll need to get here. If I do need to come back, the morning may be better before everybody gets burnt out. Something worth noting.
Sir Guacamolaf
The good kind of fat
I'm guessing you live in an area where there aren't a lot of Teslas. Perhaps midwest? Try the coasts, or Norway if you want to experience poor service.
Those of us that have been in the Tesla ecosystem for a while, saw the long lines for Model 3, and had one thought - what will this do to the supercharger network, and the service network?
When Model 3 was announced, Elon made some outlandish promise about increasing the number of service centers, and superchargers. The number of service centers Elon promised were going to fall far short of the increased load. Not only did they not meet that number, they actually cut back on service staff. So don't tell me they didn't see this problem coming.
They saw it coming as big as a train - they just choose to ignore it. I can see why, they don't have money! They are bleeding cash because they must invest heavily in their dual gigafactories, those are critical to Tesla's future, not keeping the current owners happy .. well both are critical, but they are in the unfortunate choice of the house is burning, and the baby is crawling towards the stairs, and the IRS is calling your landline, they need to prioritize.
I'm glad they made superchargers not free - that helped big time. Search this forum for my previous comments on this - I was a big supporter of making super chargers not free.
Cutting back on service centers - not great, but they had no choice. It is the right decision for Tesla, but it is on the backs of Tesla owners. And I didn't really like that to so much, so I decided to stay out of Tesla ownership for now until things get better.
Now should I stop visiting this forum? Especially since I don't own a Tesla anymore?
Well, I've owned 3 Teslas. I almost bought a fourth. And I will support the company by buying solar. And I hope to buy another Tesla car in the future. So I'd rather stay on this forum to remain abreast with how things are going, and share and discuss my opinions.
Unless of course the mods ban me, which they often do when they hear a dissenting voice. Totally possible.
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