K-MTG
Sunshade Captain of TMC
I noticed with the Tesla App that the Costa Mesa service just leaves my X parked while Buena Park immediately started to diagnose my issues. However Buena Park didn't resolve all my issues that is why I am at Costa Mesa
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Colby Boles
Member
Agreed, but they should still order the latches and then only take the car in for service when they have the parts to fix it. As it stands, my SC would take your car, take days in a queue to diagnose it, then order the part, wait, then fix the car. That said, @umeshunni was able to get his latch fixed in a couple of hours at the same SC when they did have one on hand. I just think their procedures tend to make these repairs move slower than they could.
aesculus
Still Trying to Figure This All Out
Well I hate to throw Rockin under the bus if that is corporate's policy but twice I have had them fetch parts specifically so I did not have to wait. They contacted me when the parts were in house (or on the way?) and made sure I could be taken care of in the minimal amount of time and not waiting for parts etc.
Phil Seastrand
Member
I just scheduled an appointment at Rocklin and they said there were going to pre-order the parts necessary.
aesculus
Still Trying to Figure This All Out
Well. There goes our great service. Now everybody in Nor Cal is going to queue up in Rocklin.
Rocklin is rockin'. But I use San Rafael, which is Some Radfellas. (Ouch, that was horrible)
K-MTG
Sunshade Captain of TMC
I could use some rockin' or Some Radfellas but I just dropped my Tesla at the second SC service and they haven't touched it all day! I hope I get it back before my dashcam install on Saturday, I rescheduled like 3 times with the installer already.
The one thing I can promise you is that I will not leave my X with San Rafael again without a Tesla loaner. No Enterprise Rent crap! Suspect their sense of urgency might increase if one of their precious Tesla loaners are out. Been a week since my X was returned with the 3 main punch list items left undone due to parts on backorder. Just pinged them to find out if they were going to schedule a follow-up or what? Wifey now pinging me about the disadvantages of Early Adoption.
It's a recall. They should call you when they have the parts for your VIN in the SC. That was what Springfield NJ SC did with mine. And they swapped out my front quarter glass seals while it was in for the seats without telling me. Now I have a wind noise I never had with the old seals. Not taking it back for that but I wish they would have left well enough alone. My perfect X now has a flaw. A minor one but still.
Interesting, Springfield NJ SC turns off remote access as soon as they pick up my X.
They haven't reached back out to me for follow-up either, despite an email a week or more ago.. guessing they're swimming over there.
Yup, I scheduled a minor item - check alignment and suspension rattle after a nasty pothole killed my tire. At first they scheduled me 3 weeks out, but called later to squeeze me in for just a week away. I brought it in the morning, they didn't touch it until the next day. Then I heard when I drove in to pick it up that they have a new standard: cars get worked on in the strict order they were received. So mine went back onto the lot for the weekend. Then I get a call that they managed to squeeze it in at the end of the day, could I come back Saturday and pick it up. 1.5 hours work, $60 part swapped out, 3 days elapsed. Got to drive a brand new Hyundai Elantra though -- even poured a few gallons of noxious hydrocarbons into it.
K-MTG
Sunshade Captain of TMC
My X has been at the SC for 24 hours and they still haven't even touched it. Seriously!!! Looks like I won't have it Saturday for my dashcam install, I have 7 things for them to address so it is not like they are waiting on parts or anything
Sean So Lowe
Member
Will the SC come and pick up your vehicle and swap U vehicles to take and work on? I seen that happen in a YouTube video. My closest SC is an hour and a half away.
JimVandegriff
Member
My X is currently in Rocklin, CA being worked on. It was picked up on Monday, and I was left a P85 Model S as a loaner. I have heard that the service center will pick up a vehicle more than 180 miles from the nearest center. I don't know if that is specific to my assigned center, to the state, or to Tesla.
aesculus
Still Trying to Figure This All Out
i set one up in Burbank for July 20ish. with loaner. 10 days earlier w/o loaner. hahaha. this takes way too long.
Hi Jim,
My X was at Rocklin Thursday as well. Just picked it up last night. Had the S85 loaner. nice car as well. I tried getting wind noise fixed (Vin 50xx 4/28/16), but they said 65dB was normal. They compared it to another X, which had 67dB level. The loaner S had no noise.
I did see my car was parked on the charger for a couple hours before they got to it, but I did see they were driving it around later in the afternoon to check out the noise.
