Question for fellow Tesla owners in MI. According to Chat Support, to attempt to schedule a ranger to come out to look at your vehicle you are supposed to schedule an appointment in the app and then note your request for a mobile tech. Has anyone been successful with this?
I scheduled a service appointment, through the app as instructed, several days ago and have heard nothing. I tried calling but now I get these automated prompts that circle you back to chat support. With this appointment coming up I don't want to tie up a spot that someone else could use as I'm not driving from Grand Rapids to Toledo.
Seems like previously when I had to call service I could always get to a person, after 20 - 30 minutes anyways. Last issue I had wasn't a big deal, just an annoying rattle coming from the cell phone tray in my Model 3. Guy on the phone originally wanted to ship my car to Cleveland and I had to tell him how that made no sense. Was an easy fix for mobile service.
I scheduled a service appointment, through the app as instructed, several days ago and have heard nothing. I tried calling but now I get these automated prompts that circle you back to chat support. With this appointment coming up I don't want to tie up a spot that someone else could use as I'm not driving from Grand Rapids to Toledo.
Seems like previously when I had to call service I could always get to a person, after 20 - 30 minutes anyways. Last issue I had wasn't a big deal, just an annoying rattle coming from the cell phone tray in my Model 3. Guy on the phone originally wanted to ship my car to Cleveland and I had to tell him how that made no sense. Was an easy fix for mobile service.