I did not sleep last night--I've been expecting a Tesla Energy representative to visit my home for the past 2 weeks to resolve some outstand issues, but I can't a response from anyone. So I sent the following to every Tesla Energy employee who has contacted me (believe it or not it’s 20). I know I’m tilting at windmills. Excuse my writing I'm sleep deprived.
I had Tesla install a solar roof on my house. Actual work started October 2020 and ended in January 2021. There were problems from the start. However one particular issues are the rain gutters on my house were damage during installation because it was assumed the rain gutters would be replaced by the installer so the leaned their ladders up against them. After I complained about the damage Tesla increased my bill by $2,112.50. Tesla has been pestering me to agree to the increase for at least a month, and will not fix and of the other issues I have until I agree to pay. We’ve gone back and forth with this and no one I talk to can make a decision. Tesla’s local after-sales customer service is ineffective to say the least. To add insult to injury in order to install galvanize drip edging across the eves slots where cut into the galvanize drip edging where the existing rain gutter hidden hangers are. This created tabs that were then bent up, which on a lower roof you can actually see from the ground. This looks hideous and will prematurely rust. I was told by a Tesla Energy customer support representative over the phone Tesla bends tabs down and tuck them behind the new rain gutter. This is not what drip edge is for. This will force the water behind the rain gutter and in the long term cause damage to my home. Another issue is my siding was cut very high and uneven and the j-channel was removed and never reinstalled—there are pieces of siding missing. Also, after the re-seal the Firestone CLAD-GARD SA leaked and damage was done to a closet door in the master bedroom (some Firestone CLAD-GARD SA actually blew off so there’s a big workmanship problem here). In the attic where the roof sheeting is exposed numerous, at least 20, leaks occurred, and water pooled on the attic floor. Due to the number of visible leaks it is reasonable to assume leaks also occurred in the cathedral ceilings and the insulation became wet so there could be latent damage, (cannot know unless all the drywall on the cathedral ceilings is removed). The final insult is my roof has never produced even 80%, at any instant, the amount of energy it was supposedly designed to produce.