Update for people continuing to wait if anyone is still looking for a timeline of events…
I received my VIN on May 28th for an order placed on April 13th. Prior to receiving a VIN my delivery date fluctuated a lot much like everyone else’s, but the night before I received my it, my date disappeared completely and then changed to 3-13 weeks during the day before I got the email about my VIN being assigned.
Throughout this entire process, my SA has been extremely unhelpful if he even replies, so I’ve had my best luck just calling in to my Service Center and speaking to whoever answers. My delivery date changed to 1 June - 7 June after being assigned a VIN, but my SA never reached out or responded to set up a delivery date. Instead, I received an automated text from Tesla the following Monday which allowed me to schedule a time slot and a day - but the soonest appointment was for 8 June, outside of the window the website gave me. This was solved by calling in to the Delivery line at the Service Center and just straight up asking for a sooner date. The person I spoke to was a Customer Experience Manager, and she was able to change my date to this Sunday (6th) after explaining that my vehicle was slotted to arrive at the facility on Friday. This was probably the single most informative conversation that I’ve ever had with anyone at Tesla, as she was able to add my documents necessary to secure financing to my account as well. After I hung up the phone, my account was update on the Tesla site within 5 minutes reflecting the new delivery date.
Overall, the communication from Tesla has been a nightmare and is the only thing making me rethink the purchase. I think most have a certain level of expectation when paying a certain amount for a “luxury” item and from a customer service standpoint Tesla isn’t meeting that. I’m sure the car will overshadow that for me, but I definitely understand other’s frustrations with the process.