Sorry to hear about these ongoing issues. I do not know how the laws work in your state, but do you have the option to opt out of arbitration and take them to court if necessary? In CA, the below provision is included in our Motor Vehicle Order Agreement. Hopefully Tesla would resolve your issues once it got raised to someone more senior, but from what I've seen in this thread I'd return the car ASAP given that two day return policy and ask for another.
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Agreement to Arbitrate. Please carefully read this provision, which applies to any dispute between you and Tesla, Inc. and its
affiliates, (together “Tesla”).
If you have a concern or dispute, please send a written notice describing it and your desired resolution to [email protected].
If not resolved within 60 days, you agree that any dispute arising out of or relating to any aspect of the relationship between you and
Tesla will not be decided by a judge or jury but instead by a single arbitrator in an arbitration administered by the American Arbitration
Association (AAA) under its Consumer Arbitration Rules. This includes claims arising before this Agreement, such as claims related to
statements about our products.
We will pay all AAA fees for any arbitration, which will be held in the city or county of your residence. To learn more about the Rules
and how to begin an arbitration, you may call any AAA office or go to www.adr.org.
The arbitrator may only resolve disputes between you and Tesla, and may not consolidate claims without the consent of all parties. The
arbitrator cannot hear class or representative claims or requests for relief on behalf of others purchasing or leasing Tesla vehicles. In
other words, you and Tesla may bring claims against the other only in your or its individual capacity and not as a plaintiff or class
member in any class or representative action. If a court or arbitrator decides that any part of this agreement to arbitrate cannot be
enforced as to a particular claim for relief or remedy, then that claim or remedy (and only that claim or remedy) must be brought in
court and any other claims must be arbitrated.
If you prefer, you may instead take an individual dispute to small claims court.
You may opt out of arbitration within 30 days after signing this Agreement by sending a letter to: Tesla, Inc.; P.O. Box 15430; Fremont,
CA 94539-7970, stating your name, Vehicle Identification Number, and intent to opt out of the arbitration provision. If you do not opt
out, this agreement to arbitrate overrides any different arbitration agreement between us, including any arbitration agreement in a
lease or finance contract.
Motor
