Summons Fail - Crashed - Body Shop Repair Estimate

[sperkin]

Sucks this happened. When I got summon, I tested with my car on what it can and can't see. BTW, if you pull the handle the car will stop.

I'm not sure how high the boxes you had but the sensor only sees something like 3 feet tall. There is also a video on YouTube where the car hit him while he sat in front of it. Also, rolling forward is not set by distance. That is only for the rear.

To me, Summon is a gimmick since it's far easier and faster for me to get in and drive my own car. Maybe once key fob is released I will try Summon again.

 

[Blikblik]

From support -

Thank you for reaching out to us here at the Executive Care Team. I'm sorry to hear about that issue. Summon is a BETA feature. Summon is designed and intended for use only on private property where the surrounding area is familiar and predictable. When using Summon, you must continually monitor the vehicle. It is the driver’s responsibility to use the feature safely, responsibly and as intended. I attached the relevant manual pages (74/75) to this Email.

The best thing you can do is contact your local service center and have a discussion with the team about your concerns. They have specialists on staff that can review your logs and answer any questions that you may have.

 

[JeffK]

From support -

Thank you for reaching out to us here at the Executive Care Team. I'm sorry to hear about that issue. Summon is a BETA feature. Summon is designed and intended for use only on private property where the surrounding area is familiar and predictable. When using Summon, you must continually monitor the vehicle. It is the driver’s responsibility to use the feature safely, responsibly and as intended. I attached the relevant manual pages (74/75) to this Email.

The best thing you can do is contact your local service center and have a discussion with the team about your concerns. They have specialists on staff that can review your logs and answer any questions that you may have.

Well that's a crappy response. If they are flat boxes and not containers with angled walls then perhaps have the SC see if the sensors are bad...

 

[Packetdancer]

My understanding is the MFi program for getting devices approved for the Apple ecosystem is non-trivial. (Any effort being more than the zero certification needed for Android accessories,but I'm biased)

MFi certification is a bit of a headache, yes; you need to buy a special encryption chip (or license and implement the encryption), and you need to write your communication protocol atop Apple's External Accessory framework. However, MFi is only required for custom Bluetooth Classic profiles, or something physically connecting to the Lightning connector. Worse still, you have to implement your protocol twice or else forego Android support when using MFi-secured Bluetooth, since Android doesn't know how to speak EAAccessory.

(Standard Bluetooth classic profiles, like A2DP for audio or HID for a wireless keyboard, don't require MFi; this is why wireless headphones, which speak A2DP, work on both iOS and Android without needing MFi functionality, or why handsfree and Bluetooth audio streaming work fine in cars with both iOS and Android.)

Conversely, Bluetooth Low Energy (BLE)—also known as Bluetooth Smart—does not require MFi certification. This is a large part of why BLE has seen such wide adoption over the past few years, purely aside from the low-power benefits: there's no additional certification needed to write software for it on anything, and you can use the same protocol on both iOS and Android.

It's worth noting that BLE, despite the name, is wildly different than classic Bluetooth; think of it like TCP and UDP, where both are built atop IP but they have significant differences. BLE is great for things that are connected for a long time (fitness wearables, smartwatches, etc.) where you don't want to eat a lot of battery life over the lifetime of that connection, but you definitely wouldn't want to try to use BLE for streaming audio because the bandwidth is kind of terrible.

Mind you, this isn't to say that a BLE implementation of Summon might not still be an improvement over a trip across the Internet if the car (acting as peripheral) negotiated a sufficiently small connection interval with the phone.

 

[Blikblik]

Over two weeks and counting. Tesla estimator - "Our paint department is backed up with the influx of estimates we have been writing. We are working in getting parts out as quickly as possible."

 

[StellarRat]

Are you all sure the Summon feature uses TCP/UDP at all? I thought it was controlled by your phone's Bluetooth transmitter/receiver which I think does not use the same protocols as the internet. It would be stupid IMO to rely on something with all the potential connection/latency problems as the internet to move a car that you need to be close to to begin with and need instant control over.

 

[Blikblik]

And update... Took three weeks for parts. Headlamp and bumper. Bumper was pre-painted. Once the parts arrived the appointment was within a few days and in all only took two hours to complete. Once the shops ramp up, I can see the work being done really quick.

 

[mhan00]

And update... Took three weeks for parts. Headlamp and bumper. Bumper was pre-painted. Once the parts arrived the appointment was within a few days and in all only took two hours to complete. Once the shops ramp up, I can see the work being done really quick.

Awesome, glad your car was fixed. Tesla really does need to fix their logistics issues with parts supply. Hopefully their in house body shops are successful and help to address the time issue.

 

[b.johnson]

Yesterday, I had my brand new Model S parked at a Supercharger while I ran into the store for about 15 minutes. When I came out, a Model 3 trying to self park had destroyed the front of my car (bumper, light, fender). I was understandably furious with the owner not taking control and preventing the accident. When I looked at the damage on his car, however, I was surprised that it literally hit the sensor on his bumper. Given that his car was relatively new (about 2 months old), shouldn't the software detect this?

 

[kengchang]

Yesterday, I had my brand new Model S parked at a Supercharger while I ran into the store for about 15 minutes. When I came out, a Model 3 trying to self park had destroyed the front of my car (bumper, light, fender). I was understandably furious with the owner not taking control and preventing the accident. When I looked at the damage on his car, however, I was surprised that it literally hit the sensor on his bumper. Given that his car was relatively new (about 2 months old), shouldn't the software detect this?

Doesn't mean the human is going to stop

 

[mongo]

Yesterday, I had my brand new Model S parked at a Supercharger while I ran into the store for about 15 minutes. When I came out, a Model 3 trying to self park had destroyed the front of my car (bumper, light, fender). I was understandably furious with the owner not taking control and preventing the accident. When I looked at the damage on his car, however, I was surprised that it literally hit the sensor on his bumper. Given that his car was relatively new (about 2 months old), shouldn't the software detect this?

Self park or human? Tesla log files, you make the call.

 

[Zoglog]

Yesterday, I had my brand new Model S parked at a Supercharger while I ran into the store for about 15 minutes. When I came out, a Model 3 trying to self park had destroyed the front of my car (bumper, light, fender). I was understandably furious with the owner not taking control and preventing the accident. When I looked at the damage on his car, however, I was surprised that it literally hit the sensor on his bumper. Given that his car was relatively new (about 2 months old), shouldn't the software detect this?

The mysteries of sensors. Now imagine that people are trusting these with autopilot at 75MPH lol

That's the thing with all this self driving functionality. Sure it works 99.9% of the time. But that 0.1% where it doesn't work... u know... consequences.

Sucks for the OP regarding summon. I've seen it do some odd stuff as well. I still continue to use it because it's convenient but damn

 

[contaygious]

Thx now I won’t try out summon. Too afraid

 

[Mod3forMe]

Thx now I won’t try out summon. Too afraid

Me too. Right now the way it functions it may save me the odd time from needing to squeeze in or out of the car in tight spot, but given the downside when it fails, I will squeeze in.

 

[Skipdd]

From support -

Thank you for reaching out to us here at the Executive Care Team. I'm sorry to hear about that issue. Summon is a BETA feature. Summon is designed and intended for use only on private property where the surrounding area is familiar and predictable. When using Summon, you must continually monitor the vehicle. It is the driver’s responsibility to use the feature safely, responsibly and as intended. I attached the relevant manual pages (74/75) to this Email.

The best thing you can do is contact your local service center and have a discussion with the team about your concerns. They have specialists on staff that can review your logs and answer any questions that you may have.

First, sorry for your experience, and many thanks for posting.

After 3+ years of ownership, I have concluded, that my preferred approach to using ANY feature with the label Beta, is to read posts here from other owners and their experience before I choose to use them. For me the risk of using summon is greater than the benefit. Ditto Nav on Autopilot for now after @wk57's analysis.

I knew what I signed on for when I made the choice for getting a Tesla. Innovation with some risk, but potentially a lot of fun. I have had some pain along the way - in my case mostly self inflicted. Overall it has been positive and a lot of fun.

Tesla does need to get their service level up and improve the capabilities of the beta features as the other competitors come to market. When my current lease runs out, (2 yrs), I will evaluate the other products in the market.

 

[Knightshade]

Ditto Nav on Autopilot for now after @wk57's analysis.

Got a link perchance? I think I missed that.

 

[Skipdd]

Got a link perchance? I think I missed that.

Not the most adroit with forum skills but here is thread name
Navigate on Autopilot is Useless (2018.42.3)
and also not great on remebering handles. But you knew who I meant @wk057. You'll see some postings there from others claimimg better experience, but I'm waiting till I see a lot more positives.

Cheers

 

[Skipdd]

Not the most adroit with forum skills but here is thread name
Navigate on Autopilot is Useless (2018.42.3)
and also not great on remebering handles. But you knew who I meant @wk057. You'll see some postings there from others claimimg better experience, but I'm waiting till I see a lot more positives.

Cheers

Navigate on Autopilot is Useless (2018.42.3)

 

[Knightshade]

Not the most adroit with forum skills but here is thread name
Navigate on Autopilot is Useless (2018.42.3)
and also not great on remebering handles. But you knew who I meant @wk057. You'll see some postings there from others claimimg better experience, but I'm waiting till I see a lot more positives.

Cheers

huh interesting... thanks for the title was easy to find with that.... certainly it needs work- but count me among those who've had way better experience than he has though (and I live in the same state as he does)

 

[Skipdd]

huh interesting... thanks for the title was easy to find with that.... certainly it needs work- but count me among those who've had way better experience than he has though (and I live in the same state as he does)

Good to know. Am still going to hold off on using it until I see it baked a lot longer. I bypassed AP 2 for 2.5 and watched the forum til I felt Tesla was close to parity on EAP with its own development. Some would say (including your fellow North Carolinian) that it's still not there. It was close enough for me and there were other positive attributes to going forward (100kW battery).