The rep was wrong. See post #26.
That being said, it's definitely possible that something went wrong and they need to replace a part. This happened to me at Laramie, WY when it first opened. It was activated and put up on supercharge.info for over a month, but never on the Tesla website or Nav. Then when I got there it was shut down and they said they needed to replace some part. I'm guessing something similar happened here.
@Chuq @MarcoRP