GSBJackson
Member
Sounds like Tesla should consider allowing a primary and secondary form of payment on account, similar to PayPal.
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Maybe. Tesla's internal IT systems are terrible, and most employees will tell you anything to get you off the phone and out of their hair. We'll see if when he calls when he gets to the Super Charger if he'll really be able to charge with their approval. I would give it a 50/50 that will go smooth at every stop.
(mod note: edited out quoted offending comment)
Your post itself was not edited. You quoted someone who was not being nice, and that quote was removed.What was edited out, and why was it "offending?" I don't see that you made any change my original message, or that there was anything offensive about it.
Your post itself was not edited. You quoted someone who was not being nice, and that quote was removed.
Isn't the card on record also used for Service Center visits?
What was edited out, and why was it "offending?" I don't see that you made any change my original message, or that there was anything offensive about it.
If you log into your Tesla account online can you see the other car?? I’m just curious as to how others might possibly head this off at the pass by periodically checking our accounts to make sure no ghost vehicles show up.
Glad you are home! I was getting exhausted just reading this thread while relaxing at my chalet and waiting for the snow to stop.No, the only thing that shows on our account on our end is our Model 3, solar panels, and then Telsa shop history.
We made it home today but the error is still there. We contacted Tesla support by phone while about 15 minutes away from the supercharger thinking they could get the session approved by the time we got there but they didn't. We ended up wasting another 10-15 minutes at the supercharger waiting for a supervisor to approve it. The lady we spoke to today stated they no longer see another vehicle on the account, but none of our supercharger uses since Saturday show up on our account. The error stating Supercharging unavailable and to add a card still shows on our vehicle. I just logged in at our home desktop to see if maybe the "blue button" to pay unpaid charges shows up, but nothing. Looks like we will end up calling them again after Thanksgiving to try to get this cleared up......
No, the only thing that shows on our account on our end is our Model 3, solar panels, and then Telsa shop history.
We made it home today but the error is still there. We contacted Tesla support by phone while about 15 minutes away from the supercharger thinking they could get the session approved by the time we got there but they didn't. We ended up wasting another 10-15 minutes at the supercharger waiting for a supervisor to approve it. The lady we spoke to today stated they no longer see another vehicle on the account, but none of our supercharger uses since Saturday show up on our account. The error stating Supercharging unavailable and to add a card still shows on our vehicle. I just logged in at our home desktop to see if maybe the "blue button" to pay unpaid charges shows up, but nothing. Looks like we will end up calling them again after Thanksgiving to try to get this cleared up......
I hope this gets resolved. Even more so, I hope you find the specific cause and resolution, so that others can benefit from your experience.No, the only thing that shows on our account on our end is our Model 3, solar panels, and then Telsa shop history.
We made it home today but the error is still there. We contacted Tesla support by phone while about 15 minutes away from the supercharger thinking they could get the session approved by the time we got there but they didn't. We ended up wasting another 10-15 minutes at the supercharger waiting for a supervisor to approve it. The lady we spoke to today stated they no longer see another vehicle on the account, but none of our supercharger uses since Saturday show up on our account. The error stating Supercharging unavailable and to add a card still shows on our vehicle. I just logged in at our home desktop to see if maybe the "blue button" to pay unpaid charges shows up, but nothing. Looks like we will end up calling them again after Thanksgiving to try to get this cleared up......
Thanks for the update. Pity Tesla wasn't able to fix their problem more quickly.UPDATE 12/20/20:
Tesla contacted me via email on 12/15/20 and stated they were a manager with support. They stated that the issue has been resolved and moving forward supercharger trips should work. They stated the charges from our trip will not be charged to us for our troubles.
We were able to test if superchargers worked again this morning and it appears its fixed. The message showing payment method required on the charging tab is gone, and the charger did work. So in the end it was something on the Tesla side that they needed to fix. It was a good learning lesson but scary being away from home and not being able to just charge when needed. They definitely need to be able to fix this issue a lot quicker then they did but I applaud them for following up and getting it fixed in the end.
Thanks for the update. Pity Tesla wasn't able to fix their problem more quickly.
I can understand it being annoying to have to call Tesla before each supercharging session. And an inconvenience if you had to wait. But I don't get "scary". It never got worse than having to call first, did it?
Agreed. "Scary" is a perfectly appropriate term. What if no one at Tesla answers, or is willing to turn on charging because they are too dumb? Sure, it could end up being as "annoying" as a few hours lost, but it could also be something worse, just as needing medical attention and unable to drive to a local hospital, or getting home in time to help someone.I agree it's scary because, given Tesla's track record for poor customer service and how their internal IT systems are a dumpster fire, you just don't know if you're going to be able to super charge at the next stop and you're far away from home.