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Surprising software update failure

Discussion in 'Model S: User Interface' started by jgs, Dec 24, 2016.

  1. jgs

    jgs Active Member

    Oct 28, 2014
    Ann Arbor, Michigan
    Well this is a new one on me. Yesterday I got the notification that I had a new update waiting, so I clicked to install in the wee hours at the suggested default time.

    This morning, car unresponsive to phone app. Fearing the worst I went out to check it. On screen was this dialog: "Software Update. Update could not be started. Please wait for a new update to be sent to your car." After closing that dialog I also noticed the Wi-Fi/cellular menu was showing as the five cellular bars with a "no" slash through them. Pulling the menu down showed me "Initializing..." with a spinner and below that, the usual "Wi-Fi Settings" option. The spinner spun, and spun, and spun, so I tried the "Wi-Fi Settings" but that just gave me a box with "Wi-Fi Initializing. Please wait a moment" with a larger spinner, also spinning forever. Tapping the "i" button to show me the MAC address gave "MAC Address: not available". Hmm. Tried rebooting CID. No change. Tried power-cycling the car with the "power and e-brake" pane. The car took quite a long time to become responsive again and in fact only became responsive when I opened the driver's door (whether coincidentally or whether it was ignoring the brake pedal I don't know). Anyway, after that, the Wi-Fi menu was back to showing the Wi-Fi slice-of-pie icon (with just one segment lit, as expected for the location), and the alarm clock icon showing again to indicate an update waiting. So I went ahead and told it to go for it, right away.

    The update completed with no further drama, but it was a little strange.

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