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Swap the 19" cyclones to the new 19" slipstream rims - Order just confirmed

Discussion in 'Model S: Ordering, Production, Delivery' started by tonyholland00, Mar 6, 2016.

  1. tonyholland00

    tonyholland00 Member

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    Hello I just ordered a P90 on March 3rd. It is not in production yet... I am hopeful that I will be able to change from the $2500 cyclone rims back to the stock slipstream rims as I like the look even better. Anyone know if this will be a problem? I do not have a VIN number nor have I gotten the email that the car is in production.

    Thanks,
     
  2. Hawkeye

    Hawkeye Member

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    Probably not, might get charged $500 for a change order but you still come out ahead. I assume you confirmed your order. Give them a call tomorrow.
     
  3. tonyholland00

    tonyholland00 Member

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    That was my thought, yes I was confirmed on March 3rd. If it costs 500 still better than 2500. My Tesla rep already got back to me and said they would know more Monday. We will see what happens.

    Thanks,
     
  4. bhzmark

    bhzmark Active Member

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    Slipstream weighs 31 pounds and the Cyclones weigh 20 pounds and thus are the more efficient option still
     
  5. skip8jj

    skip8jj Member

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    What is the weight of the old standard wheels that the Slipstreams replace? Thanks
     
  6. FlatSix911

    FlatSix911 918 Hybrid

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    Please stop posting incorrect information on the 19" OEM wheels. Both wheels are cast and weigh approximately 30 lbs.

    IMG_4708.JPG
     
  7. Silverpnt01

    Silverpnt01 Member

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    My S70 went into production the day the new rims came out. They wont switch the rims to the new style.
     
  8. Tellotes

    Tellotes Member

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    Are they in the SC? Where did you get the specs?

    - - - Updated - - -


    I think think they should do it with out a change order fee. This is a change and nothing you can control. I bet you will be able to do it and request no charge just make it happen and take it up the chain of command.
     
  9. bhzmark

    bhzmark Active Member

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    What is your source for the weight of the cyclones?
     
  10. FlatSix911

    FlatSix911 918 Hybrid

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    Yes, the new wheels are displayed at the local SC.

    IMG_4710.JPG
     
  11. tonyholland00

    tonyholland00 Member

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    Quick update on my side of this.

    I emailed my DS on Sunday no response....until Monday afternoon when I text the Tesla sales rep asking what is going on?

    Then got an email from the DS that they would not be able to do the swap on my car because it is in production.....(It was submitted and is in the production queue not real production)

    I then called Tesla corporate to see if they would help, they said absolutely I will get that changed since you just put in the order and it is not in production. The made the change and said I would get an email in a few hours with confirmation.

    I emailed the DS specialist back stating that I was able to get the rims swapped and we are all good. Just to keep us all on the same page.

    5 minutes after the email was sent I get a call back from Tesla rep at corporate stating the was wrong and could not do the wheel swap and I need to talk with my DS.
    I then said I would like to pursue cancelling the entire order, he put me on hold for a moment and then said I need to talk to my DS.

    I have emailed and left voicemail's for my Telsa DS locally, he is very slow on responding, has been over 2 hours today. Will be interesting to see how this all shakes out. I am not impressed with this game Tesla is playing with me. I am happy to pay the 500.00 change fee for my pre-production wheel change.
     
  12. Electricfan

    Electricfan Member

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    Just want to let you know you're not alone. Tesla just doesn't see the practical side of things like this. Their view is you bought cyclones you're getting cyclones, end of story, we did nothing wrong, you're an ungrateful customer.

    They just don't have a customer-oriented policy once you've pushed the order button. There are stories all over TMC like yours. So, don't feel special - you're getting the standard Tesla treatment!

    Now, my advice is do what you're doing, only a little slower. Going straight to "I want to cancel my order" was a little heavy. Ask for the regional service manager's name for your area. When I had a problem with Tesla, mine helped me out - his name is Richard DiMarco ([email protected]). You could email him - he's very nice and would at least tell you who to talk to.

    Long story short, be polite, ask for what you want until you get it, keep going slowly up the chain. That's how Tesla works. Tesla is a good company, but they just haven't been in the car business that long (compared to GM, Ford, etc).
     
  13. hinotori

    hinotori New Member

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    We confirmed back on 2/25 with the original base wheels. On Friday, when we saw the update, we contacted our DS about our options for possibly swapping to the new wheels (even if it required a change order), and as others have said, today he called and told us our S was already in production and it would have the legacy base wheels. I asked again about the possibility of a change order (the new wheels are worth $500 to us, at least), but he wasn't sure.

    We're not too bent out of shape over this, since we didn't buy the car for the wheels, but I can echo the feelings of others that it'd be nice if there was better communication in situations like this. Tesla updates their cars all the time, which is great, but there probably should be a more formal guideline regarding "here's what happens if something changes mid-production."

    Over the years I've seen folks get an upgrade for free, have the option of paying $500 for a change order, or have no choice other than outright cancellation. I don't blame the DS - I know they're less in the loop than we are sometimes. I mean, I assume they're not going to the car configurator every day to see if something changes like some of us. I just wish they had an answer that could be easily given driven by stable corporate messaging down to the centers.

    Still, if this is the worst change we miss out on based on the timing of our order, then I'll consider myself lucky.
     
  14. Silverpnt01

    Silverpnt01 Member

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    I am bent out of shape about this change. Its not good when your car is outdated coming out of the factory and they make no attempt to offer you the ability to upgrade or bring your vehicle up to the new standard. I could understand if the vehicle had been delivered and a month went by, then yeah poor timing. However, if the vehicle hasn't left the factory then it makes no sense not to do the right thing and make sure that new vehicles coming out are up to the new standards. My DS basically keeps repeating that TESLA only delivers what was ordered at the time the order was made. I wouldn't have made the order if I knew a few days later they would update the vehicle design.
     
  15. Electricfan

    Electricfan Member

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    #15 Electricfan, Mar 8, 2016
    Last edited: Mar 8, 2016
    Exactly. I think this is how most people would feel - you didn't even order cyclones if I understood you correctly. You just want the "new" basic wheels rather than the "old" basic wheels.

    I mean how freaking hard would it be for Tesla to anticipate this reaction!!! Then say to themselves "we're going to have these new wheels, and as soon as we do at least half the people with cars in production are going to want them, so lets not announce them until we have the stock to replace them on any customer's car who wants them, and keep our buyers of our extremely expensive cars happy". How hard? Not hard at all - simple in fact. Tesla blows it on so many easy ones like this its a wonder they're still in business.
     
  16. Cyclone

    Cyclone Active Member

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    Or announce them on the design center as "starting 3/15" or whatever date to get the current orders through. Or something. There are those who put in orders for delivery months later. Those cars aren't even in production yet. So what would they get? Presumably, Tesla would be out of stock of the standard wheels for those, unless they decided to "reserve" a few for the cars not in production for a while.

    Just a mess overall.

    Personally, I'm of the "allowed w/ change fee" as their accommodation cost for now having 4 more "obsolescent" wheels.
     
  17. Silverpnt01

    Silverpnt01 Member

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  18. Tennisballer

    Tennisballer Member

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    Same thing for me my car went into production on 3-5-16. I also emailed and asked them nicely and was told no it's too late not that big of a deal considering I knew the wheels I had ordered. Are the old standard wheels lighter than the new ones they look like they have less material.
     
  19. hidbigo

    hidbigo Member

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    A new data point: I was at the Seattle service center this morning to take a peek at my car (which just arrived there yesterday) and I happened upon a new "marketing car" (i.e. not customer order) that has the 19" Slipstream wheels. It hasn't gone through dealer prep so it must be a very recent arrival. Just to observe that there have already been cars built and shipped with the new wheels on them.

    Personally I don't care because I'm fine with the previous stock wheels.
     
  20. JST

    JST Active Member

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    The other thing to think about is that this may be a "flash cut;" I doubt Tesla has months worth of old stock wheels lying around in Fremont, so people getting deliveries may get the new wheels even if they don't expect to.

    That's what happened with my car and the power folding mirrors; I ordered the tech package without them, and sometime before my car was built they announced the change with a new option price. I rolled the dice, figuring that they wouldn't be building cars with the "old style" tech package at the same time as the "new style" tech package. Turned out I was right, and I got the folding mirrors for free.
     

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