I'm in NJ, reserved on 2/15/17, ordered on 6/28/18, contacted for pick-up on 9/7 and scheduled for pickup on 9/28
Config:
P3D-
Deep Blue
18" Aero Wheels
EAP
Black interior
Long Story Short - I asked to switch to white interior shortly before I got my invite to schedule pickup and now I'm told if I want to switch, there's no guaranty when I can get the car and it may be deep into 2019. Looking for advice and any experience with the "rematch" process.
Short Story Long -
On 9/6, I finally convinced my wife that our kids wouldn't wreck white seats and called customer service to change my order. They said it might delay delivery a bit and I should make the switch online. When I tried, I realized I don't have an edit button and figured I'd deal with it in the morning (dumb move)
On 9/7 I get an e-mail that my car can be picked up on 9/20-9/27 and I immediately respond I want to change to white seats before I get a VIN.
On 9/8 I get a call from a delivery specialist who advises I should lock in 9/28 and they'll try and find me a car with white seats before then, so I do.
Today I have a follow up e-mail and call with the delivery specialist and tell him I really want the white interior so I want to pass on this car, let them give it to someone else and get a new one started (I'll accept the risk of late delivery knowing they are quoting 2 months for brand new P3D orders). He tells me that's not an option, they have NOT been looking for a white interior car for me and I only have 2 options:
1. Cancel my order, forfeit my $3,500 and start over.
2. Officially opt for a re-match which he says goes like this - I forfeit the car on its way to me. AFTER they match it with someone else in the NJ area, they will begin to look for a car that someone else passes on that's spec'd the way I want (my spec but with white seats). I can ONLY get a car then if someone in NJ passes on a car spec'd exactly the way I want and there's no guaranty when, if ever, that will occur.
He also immediately e-mails me a VIN number after I say I should be able to change because they haven't given me a VIN yet.
I'm not loving either of these options. There's got to be another way. I'm in no rush to get the car, but don't want to go into 2019 and miss out on the full tax rebate. I'd also hate to lose free supercharging.
Best I can think of:
1. Maybe I can find someone in NJ wanting the spec I ordered who will take this car and then they'll start a new build for me?
2. Super long shot - anyone on here with a similar car on order with white seats that wants black seats so we can swap? I can be flexible on FSD/EAP and wheels, but need P3D, no performance package, and Blue on white)
HELP! Anyone have any advice? Anyone opt for a "rematch" in the tri-state area, and if so, how'd it go?
The delivery specialist I've been working with says he usually does solar sales but got pulled in to help with deliveries recently. I'm not sure I'm getting the correct answers here.
Config:
P3D-
Deep Blue
18" Aero Wheels
EAP
Black interior
Long Story Short - I asked to switch to white interior shortly before I got my invite to schedule pickup and now I'm told if I want to switch, there's no guaranty when I can get the car and it may be deep into 2019. Looking for advice and any experience with the "rematch" process.
Short Story Long -
On 9/6, I finally convinced my wife that our kids wouldn't wreck white seats and called customer service to change my order. They said it might delay delivery a bit and I should make the switch online. When I tried, I realized I don't have an edit button and figured I'd deal with it in the morning (dumb move)
On 9/7 I get an e-mail that my car can be picked up on 9/20-9/27 and I immediately respond I want to change to white seats before I get a VIN.
On 9/8 I get a call from a delivery specialist who advises I should lock in 9/28 and they'll try and find me a car with white seats before then, so I do.
Today I have a follow up e-mail and call with the delivery specialist and tell him I really want the white interior so I want to pass on this car, let them give it to someone else and get a new one started (I'll accept the risk of late delivery knowing they are quoting 2 months for brand new P3D orders). He tells me that's not an option, they have NOT been looking for a white interior car for me and I only have 2 options:
1. Cancel my order, forfeit my $3,500 and start over.
2. Officially opt for a re-match which he says goes like this - I forfeit the car on its way to me. AFTER they match it with someone else in the NJ area, they will begin to look for a car that someone else passes on that's spec'd the way I want (my spec but with white seats). I can ONLY get a car then if someone in NJ passes on a car spec'd exactly the way I want and there's no guaranty when, if ever, that will occur.
He also immediately e-mails me a VIN number after I say I should be able to change because they haven't given me a VIN yet.
I'm not loving either of these options. There's got to be another way. I'm in no rush to get the car, but don't want to go into 2019 and miss out on the full tax rebate. I'd also hate to lose free supercharging.
Best I can think of:
1. Maybe I can find someone in NJ wanting the spec I ordered who will take this car and then they'll start a new build for me?
2. Super long shot - anyone on here with a similar car on order with white seats that wants black seats so we can swap? I can be flexible on FSD/EAP and wheels, but need P3D, no performance package, and Blue on white)
HELP! Anyone have any advice? Anyone opt for a "rematch" in the tri-state area, and if so, how'd it go?
The delivery specialist I've been working with says he usually does solar sales but got pulled in to help with deliveries recently. I'm not sure I'm getting the correct answers here.
